Product Manager (Insurance)

Do you want to shape the future of insurtech and drive innovation in both B2C and B2B2C contexts? As AirHelp’s Product Manager, you’ll lead the vision, strategy, and execution of our insurance products while also managing platform integrations with external partners. You’ll be at the intersection of customer-centric design, technical feasibility, and stakeholder alignment, driving product initiatives that enhance the travel experience and create real business impact.

What you’ll do:

• Champion the Customer Experience: Research users, analyze markets, and leverage data to identify pain points and opportunities. Transform insights into better customer journeys and product improvements.
• Own B2B2C Integrations: Work with external partners to define integration needs, ensure smooth implementation, and maintain strong relationships to align objectives and drive success.
• Lead Cross-Functional Collaboration: Collaborate with the Head of Insurance, marketing, sales, engineering, finance, and other teams to define product goals, scope, and timeline. Communicate progress, resolve conflicts, and ensure alignment. Embrace Agile principles to deliver continuous improvement and adaptability.
• Drive End-to-End Product Lifecycles: Oversee the product lifecycle from ideation to release and optimization. Continuously improve products for better usability, performance, and profitability.
• Optimize Customer Flows & User Journeys: Map and optimize user flows to reduce friction in B2C and B2B2C channels. Drive improvements in customer engagement, satisfaction, and conversion rates.
• Data-Driven Decision Making: Define and track key product metrics. Use qualitative and quantitative insights to prioritize features, validate decisions, and guide product strategy.
• Strategic Roadmapping: Create and maintain a roadmap with quarterly milestones and long-term goals. Collaborate with leadership and stakeholders to align product initiatives with the company vision.

Ideally, you’ll bring with you:

(Disclaimer: We understand that you may not tick every box. But if you are excited about the idea of joining AirHelp, we'd love to hear from you anyway).

• Proven Product Management Experience: You’ve led full customer-facing product lifecycles, ideally in fintech or insurtech, delivering impactful results in a fast-paced environment.
• Technical Acumen & Curiosity: Comfortable discussing APIs, integrations, and web technologies with engineering teams. Skilled in identifying technical constraints, evaluating feasibility, and proposing solutions.
• Stakeholder & Partner Alignment: Proven ability to influence and coordinate with internal teams and external partners. Strong communication skills for negotiating trade-offs and setting clear expectations.
• Analytical Mindset: Skilled in product analytics and user research; comfortable working with data to drive decisions and measure impact.
• Customer-Centric Vision: Deep empathy for user needs, with a passion for improving customer journeys at every touchpoint, both consumer and partner-facing.

Nice to Have:

• GA4 Analytics Proficiency: Hands-on experience with Google Analytics 4 or similar analytics platforms.
• Modern B2C Product Experience: Background in launching or scaling B2C or B2B2C products.
• Fintech or Insurtech Experience: Familiarity with the unique challenges and opportunities in highly regulated industries.
• Mobile App Development Experience: Experience in launching products on mobile applications, from conception to launch, is highly valued as we expand into mobile.

Perks and benefits:

• Private healthcare.
• Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
• Annual travel allowance.
• Work from anywhere for up to 2 weeks/year.
• Language classes.
• Personalized progression plan. 
• Internal training programs and knowledge-sharing events.
• Unlimited, free use of AirHelp’s services.
• Office commute and lunch subsidy.
• Access to mindfulness and well-being platform (Mindgram).
• Team days and Parties.

About AirHelp

At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 2.7 million passengers in receiving their rightful compensation, and we've protected over 9 million travelers through our membership program, AirHelp+. With a global team of 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA. 

And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace, also for LGBTQ+, women and young professionals. 

We’re committed to equal opportunities and diversity. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!