Technical Support Engineer (DevOps Support Team)

At airSlate, our journey began in Boston, USA, in 2008. What started as a single product with 3,000 customers has grown into an influential tech company with 1000+ team members across six offices worldwide. In 2022, airSlate reached a total valuation of $1.25 billion and became a 'Unicorn 🦄'. But even as we scale, team members remain our most valuable asset. That's why we've built a company that excites people about their work.

We develop products that serve over 100 million users with no-code workflow automation, electronic signature, and document management solutions. The company's portfolio of award-winning products, signNow, pdfFiller, DocHub, WorkFlow, Instapage, and US Legal Forms, empower teams to digitally transform the way their organizations run.

airSlate, a leader in the multi-billion dollar document workflow market is looking for a Technical Support Engineer to join our team. You will be a key part of the team with the span to make a big difference on a small team while supporting airSlate's growth and success.

More than 100 million users trust airSlate’ suite of products to automate routine document tasks with full control over their processes and their data. As a member of airSlate’s Global team, you’ll be part of the next chapter of growth as our brand expands and we bring new products to market.

Our stack: AWS, Docker, Terraform, k8s, CI/CD, Prometheus + Grafana.

For now, the DevOps team comprises 35+ highly qualified specialists who are divided into 7 separate sub-teams. The size of these teams ranges from 3 to 5 people each. Each team has its own TL and is engaged in its own direction (for example, one team focuses on the airSlate product, while another handles marketing tasks)

What you'll be working on:

• Monitoring and initial diagnosis of problems in the infrastructure;
• Engaged in creating new and improving existing monitoring rules;
• Performing basic DevOps tasks;

What we expect from you:

• You want to take a new knowledges and to learn Linux, AWS, Docker, Terraform, k8s, CI/CD, Prometheus + Grafana;
• You worked with: Linux, AWS, Docker, CI/CD, monitoring and version control systems;
• Experience in the same or similar position will be a plus;
• Upper-intermediate English;
• Fluent Ukrainian/Russian language.

What we offer:

— Flexible work environment — We value the advantages of in-person collaboration and prioritize work from our offices in Wroclaw or Bialystok. However, we also provide flexible work arrangements to accommodate remote or hybrid options and flexible scheduling.

— Professional growth opportunities — We are committed to ongoing improvement and welcome those passionate about learning. We cover professional development courses, conferences, literature, English classes, and more for each team member.

— Health and well-being — We prioritize the health and well-being of our team. This is why we provide a Luxmed subscription, a multisport card for every team member, access to the office's massage room, free lunches, and healthy in-office snacks to sustain your energy.

— Bonuses and compensation — On top of a competitive base salary, our team members are eligible for monthly performance bonuses of up to 10%, determined by their achievements, time commitment, and dedication.

— Stock options — At airSlate, our team members are more than employees; they're business partners. We issue stock options that grant ownership in the company, allowing everyone to share in its growth.

— Open communication — We encourage transparent communication from all team members at airSlate. Feel free to share your thoughts, ideas, and concerns with our management team, CEO, any member of our leadership team, or any team lead at any time. 

We are proud of: 

— airSlate Care for Ukraine — With a significant number of our team members in Ukraine, our foremost concern was ensuring their safety by providing both financial and logistical assistance to them and their families. What started as an immediate response has evolved into a cornerstone of the airSlate charity program. We match donations contributed by our team members, offer humanitarian aid to those affected by the conflict, distribute food packages to seniors, and support animal shelters. Our commitment remains steadfast in working towards restoring peace to Ukraine.

— airSlate Junior Club — Our sense of family extends beyond our team. All team members with children gain access to the airSlate Junior Club, featuring engaging events such as cooking classes, creative activities, and educational online games.