SOCC Specialist (Night Shifts) – Remote

Would you enjoy working with cutting-edge web security systems?

Would providing consultancy to defend against security attacks excite you?

Join our world class Security Operations Command Center!

Our Team strives to be the most trusted support services partner. We keep our customers online businesses up and running. We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues. Our team delivers managed services for Akamai's security products to protect our customers' online presence.

Partner with the best!

As part of our Security Operations team, you will be responsible for responding to platform and carrier issues in real time. Ensuring the stability of a world class DDoS attack mitigation platform, providing analysis and network troubleshooting for customers. You will be supporting some of the world's leading brands and dealing with the highest internet traffic.

As a SOCC Specialist, you will be responsible for:

• Engaging in mitigation techniques to prevent vector attacks
• Analysing customer traffic, applications and systems to tailor our security solutions and answer customers security needs
• Managing and documenting technical issues, responses and requests to ensure information is recorded and updated
• Providing support to customers to remedy and resolve network and connectivity issues
• Communicating with customers regarding challenges and providing updates and results on your mitigation and analysis

Do what you love!

To be successful in this role you will:

• Have experience with Internet technologies including TCP/IP, DNS, HTTP, TLS and web servers
• Demonstrate experience in a customer-facing role and an understanding of the consulting process
• Show proactivity and work with a sense of urgency combined with constant desire to learn
• Have good communication and collaboration skills and be an accountable member of the team
• Demonstrate written, verbal and presentation skills including communicating complex technical content in English
• Be able to work night shifts - 4 nights per week for 10 hours.

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!     We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

#LI-Remote