IT Field Support Specialist

👉 About Us

ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 16 countries. In 2022, ArcelorMittal had revenues of $79.8 billion and crude steel production of 59.0 million metric tonnes, while iron ore production reached 45.3 million metric tonnes. Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future. ArcelorMittal is listed on the stock exchanges of New York (MT), Amsterdam (MT), Paris (MT), Luxembourg (MT) and on the Spanish stock exchanges of Barcelona, Bilbao, Madrid and Valencia (MTS). 

🔎 For more information about ArcelorMittal please visit: http://corporate.arcelormittal.com  

👐🏼 About the Team

Do you want to make an impact? We’re looking for talented people to join a global community. ArcelorMittal is the world’s leading steel company. Our material is part of the fabric of life. Our purpose – and the reason why we exist – is to create smarter steels for people and planet. Help us develop the material that tomorrow’s world will be made of. In return, we offer endless career opportunities, international experiences in a diverse, multi-cultural organisation, working with leading experts, and lifelong learning through the ArcelorMittal University. 

As Segment Finance, we develop financial planning & analysis to help Segment & Clusters frame, monitor and achieve their business objectives. We want to be a business partner of choice to identify & promote value creation initiatives across all functions. We see our team as an open ground for new talents, with a clear focus on creativity, diversity & inclusion.

Our Mission is to:

• Develop financial planning & analysis to help Segment & Clusters frame, monitor and achieve their business objectives
• Reinforce Segment & Clusters decision making by bringing the relevant strategic, financial & business perspectives
• Promote and drive value creation initiatives across the different functions
• Ensure fair allocation of financial resources between business stakeholders
• Set up a transparent business environment, in compliance with internal & external financial standards & procedures

📌 Responsibilities:

• Provide advanced 2nd line technical support to end-users and customers through various channels, including phone, email, chat, or in-person;
• Install and configure hardware and software;
• Diagnose and resolve complex hardware, software, and network-related issues, ensuring minimal downtime;
• Prioritize and resolving service requests and incidents efficiently in a ticketing system meeting SLAs (Service Level Agreements);
• Support the employee onboarding and off-boarding processes;
• Maintaining and tracking of IT assets; 
• Create and maintain detailed documentation for common technical issues and solutions, and contribute to the knowledge base;
• Proactively monitor network and system performance, identifying potential problems and implementing preventive measures;
• Collaborate with other IT teams and specialists to tackle technical problems and projects;
• Assist in important meetings (PC, Audio Video setups) as needed;
• Adhere to security and compliance protocols, ensuring the protection of sensitive data and compliance with regulations;
• Provide technical expertise and recommendations for the improvement of the IT infrastructure and systems;
• Stay up-to-date with industry trends and best practices in IT support and share knowledge with the team.

🎯 Requirements:

• Around 2 years of experience as an IT support specialist or in a similar position;
• Languages: English min. B1 and Polish min. C1;
• Ability to provide technical support and resolve IT issues;
• Knowledge of M365 applications and services;
• Knowledge of computer hardware, software, and networks;
• Ability to keep up with technical innovation and trends in IT support;
• Ability and willingness to travel to client sites as needed;
• Open and helpful attitude;
• Interpersonal and communication skills;
• Used to work independently and in the team.