Modern Workplace Administrator

Job description:

We are seeking a skilled Modern Workplace Administrator to manage, maintain, and improve our organization’s IT end-user computing infrastructure. The role involves package creation, deployment, scripting (PowerShell, VBS), supporting, and optimizing tools like CAPA Installer, Intune, SCCM, and Microsoft 365 (M365). The ideal candidate should have strong technical expertise and a proactive approach to providing excellent user experiences.

Responsibilities:

• Design, implement, and maintain end-user computing solutions using tools like Intune, SCCM, and CAPA Installer.
• Packaging and software deployment (SCCM, CAPA Installer, Intune)
• Documentation of processes
• Automate application packaging and deployment processes
• Manage and secure endpoints (Windows, Mac, mobile devices) using Microsoft Intune and other tools
• Implement and maintain device compliance policie.
• Provide Level 2/3 technical support for end-user computing issues
• Troubleshoot and resolve application, device, and network-related issues
• Plan, schedule, and deploy patches and software updates using SCCM and Intune
• Ensure compliance with security standards
• Develop and maintain technical documentation, including SOPs and knowledge base articles
• Identify areas for automation and optimization in EUC processes
• Work closely with IT teams to align end-user computing services with organizational goals
• Provide training and support to team members to enhance productivity

Tech Stack:

• CAPA Installer, Intune, SCCM, Microsoft 365 (M365)
• Active Directory, Group Policy, Azure AD
• Endpoint security and compliance management
• Scripting skills (PowerShell, VBScript, etc.) for automation
• ITIL practices for incident, problem, and change management

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
• Proven experience with tools like CAPA Installer, Intune, SCCM, and M365 administration
• Strong knowledge of software packaging, deployment, and documentation
• Experience in endpoint management and security