IAM Operations Manager

About the Project 

We are currently seeking an experienced IAM Operations Manager to lead and shape a high-performing Identity and Access Management (IAM) operations function within the Cloud & Corporate Infrastructure of a global enterprise. 

You’ll play a critical role in transitioning key IAM services (PKI, DNS, AD) from external vendors to an internal operations team. This position will be central to delivering a secure, scalable, and globally consistent IAM service. 

Though the role is remote-first, you should be available for occasional in-person workshops or meetings in Warsaw or Germany. 

Key Responsibilities 

• Establish and lead the IAM Operations team under Core Identity Services. 
• Design and implement IAM operational processes, best practices, and documentation. 
• Drive the insourcing initiative and contribute to the IAM roadmap alongside the Product Owner. 
• Oversee and optimize day-to-day IAM services (PKI, DNS, AD) with focus on SLA/KPI compliance and performance. 
• Manage incident resolution, root cause analysis, and preventative actions for IAM services. 
• Leverage ServiceNow data insights to enhance service quality and team efficiency. 
• Ensure compliance with IAM policies, standards, and regulatory frameworks. 
• Recruit, mentor, and develop IAM Operations Engineers, in coordination with HR. 
• Collaborate across departments (Security, Network, Global IT) to ensure cohesive service delivery. 
• Introduce and refine automation, tools, and processes to improve scalability and security. 

Required Qualifications 

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field—or equivalent work experience. 
• 5+ years in IAM or infrastructure operations within a complex enterprise environment. 
• 3+ years of leadership or management experience in IAM or IT operations roles. 
• Expertise in IAM technologies and concepts, including:  
• Identity lifecycle management 
• Access management / SSO / MFA 
• Privileged Access Management (PAM) 
• Hands-on familiarity with IAM platforms, directories, monitoring tools, and ticketing systems (e.g., ServiceNow). 
• Knowledge of ITIL processes and ideally IAM-related certifications (e.g., CIAM, CISM, CISSP). 
• Strong interpersonal, leadership, and stakeholder management skills. 
• Proficient in English (B2 level)—written and spoken. 
• Experience in regulated industries (pharmaceutical, banking, etc.) is a plus. 

What We Offer 

• Challenging and meaningful international projects in a globally respected organization. 
• Long-term and stable cooperation under a B2B model. 
• Transparent and trust-based relationships. 
• Flexible work hours with a remote-first model. 
• Co-financed benefits:  
• Medicover healthcare card 
• Multisport membership