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  • Network Engineer / Level 2 Support Specialist

    Network Engineer / Level 2 Support Specialist

    Gdańsk
    Type of work
    Full-time
    Experience
    Senior
    Employment Type
    B2B
    Operating mode
    Office

    Tech stack

      Network

      advanced

      ITIL

      regular

      WebSocket

      regular

    Job description

    Online interview

    PROJECT INFORMATION:

    • Industry: IT Technology
    • Cooperation: long-term
    • Location: Gdańsk (on-site) or Warsaw (on-site)
    • Type of assignment: B2B
    • Start: January/to determinate
    • Working hours: 12:00-21:00 (continuous work 4 days on/2 days off); or 12:00-20:00 (without 1 hour break during the work day)


    Service description:

    The role of a Network Operations Engineer is responsible for the Day-to-Day availability of the production network which includes all aspects of the Data, Voice and Contact Center Services capabilities. You will work closely with a mixture of Internal and External resources including Vendors/Partners to provide Level 2 support.


    Tasks:

    • Providing second-level network Incident Management and Patch management
    • You will also work on service restoration, sustainability, and proactive service improvement.
    • Participating and at times leading Major Incident conference calls and can identify required resources. Provide full Root Cause Analysis for any production outages.
    • Implementing repeatable move, add, changes for LAN, WAN, security, wireless, remote access, load balancing, and cloud connectivity.
    • Functioning as a point of contact for other engineers for Incidents and Changes
    • Employing production monitoring tools to ensure that all systems are running and available.


    Requirements:

    • 3+ years of experience engineering large complex enterprise environments.
    • Knowledge of Carrier Services – SDWAN & WAN Circuits, MPLS, VPNS, VRFs, DWDM, Frame Relay, Point to Point.
    • Expertise with Network Operating Systems (IOS, Aruba OS).
    • Familiarity with IT governance standards and compliance including ITIL and SOC.
    • Strong customer service skills. Good temperament, ability to handle stressful situations, and provide customer-facing support in a professional manner.
    • Strong analytical skills, able to use complex data to find opportunities, recognize problems and draw logical conclusions.
    • Experience with working as part of a Global 24*7 support model.


    Nice to have:

    • Certifications: Network +, CCNA, CCNP.
    • Knowledge of networking infrastructure suppliers and service offerings including; Cisco, Aruba, Checkpoint, Fortinet, Riverbed, Zscaler.
    • Demonstrable understanding of network load balancers and firewalls.
    • Experience with monitoring applications such as SolarWinds & Riverbed.
    • Ability to produce and present technical information to both technical and non-technical personnel.

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