#1 Job Board for tech industry in Europe

  • Job offers
  • Application Specialist with German
    Support

    Application Specialist with German

    Wrocław
    Type of work
    Full-time
    Experience
    Senior
    Employment Type
    Permanent
    Operating mode
    Remote
    Eviden

    Eviden

    We are Eviden, the #NextGenTech leader. Eviden in Poland means over 20 years of experience and about 3000 experts. We’re delivering services globally in 3 areas: Digital, Cloud, Big Data & Security. Join us to expand the possibilities of data & technology!

    Company profile

    Tech stack

      Linux

      advanced

      Unix

      regular

      SQL

      regular

      Oracle

      regular

    Job description

    Online interview
    Friendly offer

    What will your job look like?

    Coordination and handling of service requests received through multiple channels, various activities related to production monitoring and incident-, problem-, change- and escalation management. Alignment with suppliers, clients and processing partners by using established procedures and processes which lead to optimization of the service for our clients.


    Your day-to-day responsibilities include:

    • Manage and resolve incidents, problems and changes;
    • Analyze technical incidents and involve 3rd level support if needed;
    • Manage ITIL processes and monitor applications;
    • Implement monitoring for production environments;
    • Maintain intricate knowledge of the entire SEPA processing and Instant Payment processing chain, i.e., having an end to end view;
    • Quickly and accurately determine impact in case of incidents;
    • Estimate resolution times in case of high level incidents;
    • Establish counter measures in case of incidents;
    • Initiate improvement plans and prevention of problems;
    • Contribute to the introduction of new products;
    • Coordinate and handle service requests.


    Skills we can't do without:

    • Degree as computer scientists with multiyear professional experience;
    • Ability to work and communicate in an international and multi-cultural environment;
    • Experience in handling SQL;
    • Knowledge in UNIX, LINUX, Oracle databases;
    • Experience in scripting;
    • Fluent in English (B2/C1);
    • Fluent in German (B2/C1);
    • High degree of initiative, accuracy, efficiency and attention to detail;
    • Ability to maintain a positive attitude under stressful circumstances;
    • Ability to be flexible and adapt to change in a complex global organization;
    • Strong problem solving and analytical capabilities;


    Nice to have:

    • Preferably you are ITIL certified;
    • Preferable proficient in XML/XSD, SEPA;


    What’s in it for you? 

    • Wellbeing programs & work-life balance - integration and passion-sharing events;
    • Private medical and dental care;
    • Benefits platform – shopping, cinema, sport etc.;
    • Co-funding of sports activities, e.g. Multisport & OK system cards, b-active program;
    • Courses and certifications e.g. Google Cloud, AWS, ITIL;
    • Conferences and Expert Communities;
    • Gift packages for special occasions: Easter, Christmas, Children’s Day;
    • Appreciation for seniority: additional days off, Atos Jubilee gifts;
    • Remote working or commuting allowance;
    • Charity and eco initiatives.


    What happens next?

    • Quick conversation with HR;
    • Interview with a Manager/IT expert/project representative;
    • Feedback (1-5 business days after the interview);
    • Work like you want - remotely, in hybrid mode, or at our office.


    Undisclosed Salary

    Permanent

    Check similar offers

    Senior System Support Engineer for Data Platforms

    New
    Link Group
    21 - 28 USD/h
    Warszawa
    , Fully remote
    Fully remote
    CI/CD
    DevOps
    Podman