Senior Associate – HR Operations Content

Team Overview:

• Team of 2 regular employees and 1 contingent worker (CW), all based in Manila
• Hiring Manager (HM) based in London
• Focus on content and communications support in HR Operations, system and product management, releasing new features

Key Responsibilities:

• Update knowledge articles on MyHR
• Organize and maintain the internal library
• Write process documents and create process maps
• Create videos and engagement content for product management
• Prepare updates for MyHR GPT and Workday
• Promote system adoption
• Translate content into Brazilian Portuguese, French, Spanish, English, and Japanese using AI tools and human reviewers
• Work with a ticketing system to manage feedback on content tasks

Role Highlights:

• Broad exposure to content writing, process writing/mapping, and communication
• Collaboration with global teams
• Ideal for young professionals seeking diverse experience

Requirements:

• 3+ years of relevant experience
• Fluency in Polish and English
• Technical writing skills (clear and straightforward articles)
• Experience with HR processes and process mapping
• Familiarity with ticketing systems (e.g., ServiceNow) and HRCM systems (e.g., Workday)
• Strong communication skills
• Collaborative and confident in meetings

Top Skills:

• Communication
• Process Mapping
• Ticketing System

Interview Process:

• 1st Round: 30-minute general interview with the Hiring Manager
• 2nd Round: 1-hour panel interview including a craft demo to assess writing skills

Offer:

• 100% remote or hybrid work in Warsaw (Candidates must be based in Poland)
• B2B contract via Experis or Contract of Employment via Experis
• MultiSport Plus
• Group insurance
• Medicover Premium
• e-learning platform