Senior Tech Support Engineer

Fudo Security is a leader in the IT security industry creating products for secure remote access. We pride ourselves in our passionate people, and our professional space. We work together every day to deliver value and quality to our customers. Passion, enthusiasm and achieving results is part of our work culture. We have offices in two locations: one in Silicon Valley and second in Warsaw. Fudo has hundreds of clients in 26 countries all over the world. For sure you know most of our clients, as they are the biggest and well-known companies on Polish and international markets. We are the first Polish company which was listed in the Gartner’s Magic Quadrant for the PAM industry! We’ve been appreciated many times and have received many awards - e.g. Cybersecurity Excellence Awards, InfoSec Awards and others. We are always focused on the quality of our product and ensuring it meets the security needs of our clients. As a #cybersecurity company we’re #constantly setting trends on the market. We introduce new products to the market and focus on growth. Staying safe in the cyber world with #FudoSquad is a very rewarding and challenging experience!   

Currently we are looking for : 

Senior Tech Support Engineer

location: Warsaw, Poland/ remote work 

What do we do?

Fudo has been successfully working in the IT security industry creating tools for monitoring and privileged access management. We bring passionate people in our professional space and work together every day to deliver value and quality to our users. Passion, enthusiasm and result-orientation are part of our work culture.

What does our Tech support do?

Our Technical Support Team provides high quality support within post-sale service for Fudo’s Clients, both – polish and international ones. Throughout constant back up - starting with participation in product implementation up till solving daily Clients’ difficulties – Technical Support Team efforts impact on Fudo’s growth.

What tasks do we want to assign you? 

• Analysis and answering Clients’ queries and technical problems. 
• Keeping contact with Clients, at times – personal within business trips. 
• Cooperation with Development and QA Teams in identification and solving unusual issues. 
• Contribution to product implementations and environment integration. 
• Preparing software testing environment.

What is important for us?

• Documented minimum of 6 years of experience in the following areas:
• Administration of Unix/Linux systems (preferably FreeBSD) from the console
• Administration of services in Unix/Linux environments (web servers, applications, logs, etc.)
• LAN network administration (IPv4 addressing, VLANs, routing, OSI model)
• Diagnosing performance issues with systems, networks, hardware
• Experience in administering PostgreSQL database servers
• Ability to write complex SQL queries
• Ability to correlate data from multiple tables
• Analyzing database logs and performance
• Conducting database backups and restoration from backups
• Managing hardware platforms (hardware RAID, IPMI/BMC, diagnosing and replacing server components)
• Shell scripting
• Understanding of cryptography
• Focus on working in tech support and eagerness to learn.
• Positive attitude and a mindset focused on improvement.
• Curiosity and a focus on clients’ needs.
• English proficiency enabling task execution.

Nice to have:

• Experience in Windows Server administration (Active Directory, ADFS, DNS, GPO, etc.)
• Understanding of system and network security issues
• Knowledge of ZFS file system
• Experience in backup and data recovery
• Familiarity with Python
• Familiarity with Jira, Confluence environments
• Knowledge of Git version control system
• Familiarity with SCRUM, ITIL methodologies
• Awareness of IT security issues.

What will you get?  

• The possibility to work on a unique product with international outreach.
• Remote work but also a possibility to work from the office, if you prefer. 

However, one week per quarter we all work from the office.

• General onboarding program and Fudo Buddy who will help you in your first steps. 
• Possibility to work with professionals with wide experience from which you can learn. 
• Flexible working hours. 
• Spacious and modern office with access to free drinks and snacks (in case you would like to step by to the office despite the remote work ;)).
• Your personal MacBook and iPhone as business working tools. 
• Benefits such as medical care (Medicover), sport card (Multisport Plus), group life insurance (Unum), online language platform with different languages to choose. 
• Cooperation in the form of contract of employment, B2B contract or contract of mandate. 

Our DNA - passion, proactivity, ownership, loyalty, honesty & fairness, teamwork, persistence.

We don't want the above to be just slogans. We strive to ensure that these values guide us every day and are visible in our actions. We believe deeply that bringing together a diversity of thoughts, perspectives, and expression is key for building the best-in-class product. To achieve this, we need to constantly work towards making Fudo Security the best place to work, for everyone. We want each of our employees to be an essential part of our #FudoSquad!

If you’d like to get to know us more, feel free to reach us by:

https://fudosecurity.com/en/

https://www.facebook.com/FudoSec/

https://www.linkedin.com/company/fudosecurity/ 

https://www.instagram.com/fudosquad/?hl=pl