Solutions Architect

At Gainsight, we believe that people come first. Our Human-First culture is at the heart of everything we do—shaping how we work, collaborate, and grow together. We’re not just building technology; we’re creating an environment where our employees feel valued, empowered, and inspired to make an impact.

As a Solutions Architect, you will play a key role in designing, implementing, and optimizing solutions that help our clients get the most out of Gainsight’s platform. You’ll collaborate with global teams, work on challenging projects, and be part of a company that genuinely cares about its people.

If you’re passionate about solving complex problems, working with cutting-edge technology, and being part of a supportive and innovative team, this role is for you!

Why Join Gainsight?

✔ Human-First Culture – A people-first company where employees feel valued and supported.

✔ Career Growth & Learning – Continuous development opportunities in an international environment.

✔ Work-Life Balance – Paid seasonal holidays & extra recharge days off.

✔ Exciting Projects & Global Collaboration – Work with teams across the US, India, and beyond.

✔ Supportive Work Atmosphere – A team that values open communication and collaboration.

Your Mission as a Solutions Architect:

• Work independently or as part of a small team to implement new customers and set them on a journey for success and scalability with the Gainsight product.
• Assist existing customers with enhancing or expanding their current implementation of Gainsight.
• Lead business and technical design workshops around our customers’ Customer Success processes and create scalable, sustainable solutions following Gainsight best practices.
• Responsible for ensuring scalability of solutions and reducing customer technical debt.
• Drive Client Outcomes - Monitor product adoption, customer habits, and configuration iterations.
• Be responsible for tracking and reporting your hours and achieving a utilization target.

The Skills and Expertise We Value:

• 3+ years of experience in Professional Services, Enterprise Product Implementation, or a related field (experience in SaaS is a big plus!).
• Experience working in Customer Success roles (CSM, CS Ops, etc.), ideally using Gainsight or similar platforms.
• Strong technical foundation in: CRM platforms (Salesforce, HubSpot, etc.) and Relational databases & data integration processes (SQL, querying, joining, and transforming large datasets)
• Ability to work cross-functionally, staying connected with both internal teams and customers.
• Excellent English communication skills – you’ll be working with teams and customers across different countries. 
• Strong interpersonal skills – ability to explain technical concepts clearly to different audiences.

Additional Skills That Make You Stand Out:

•  Thrives in a fast-paced environment – you can manage multiple projects and priorities without losing focus.
• Resourcefulness & strategic thinking – you love troubleshooting and finding creative solutions.
• Self-motivated & eager to learn – you pick up new concepts quickly and stay curious.
• Strong attention to detail & documentation – you ensure accuracy in everything you do.
• Comfortable working with global customers across different time zones.

👉 Bonus: If you have Gainsight Admin experience, that’s a huge plus!

What We Offer (Perks & Benefits)

We don’t just talk about work-life balance—we make it happen.

• Private Medical Care through Enelmed
• Multisport Card for fitness & wellness access
• Fully paid seasonal holidays & 4 additional recharge days off per year