Systems Development Engineer, Customer Deployments

About the job

Systems Development Engineering (SDE) at Google is a role where you manage services and systems at scale. SDEs creatively put their engineering discipline to use automating the mundane and reducing toil. We don’t just write code to fix bugs, but emphasize the development of tools and solutions that fix classes of problems. We know it’s hard to control what you can’t measure – so we focus on observability: instrumenting first, then turning data into knowledge, and finally knowledge into action. We know that the operational efficiency of Google systems, services, virtual compute environments and the operating systems that power them impact the environment, not just the bottom line. We know that working together we can do more, and that community matters.

Google brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.

Together we engineer and build the infrastructure, tools, access and telemetry for systems that enable orchestration of Google-scale services. Come build things that matter.

Google Distributed Cloud Hosted (GDCH) is a turnkey private cloud offering. It includes everything you need to launch a cloud offering, including software, hardware, tools, operating process, runbooks, and training.

As a Systems Development Engineer, you will be responsible for deploying GDCH solutions at customer sites as well as internal reference deployments. You will build deep expertise in deploying and operating Google Distributed Cloud Hosted (GDCH) solutions.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Perform complex day to day troubleshooting and resolution of Infrastructure issues (Network, Storage, Servers, OS, Kubernetes, etc.).
• Participate in Customer, Partner, and Internal team Deployments and training which will require international travel.
• Deliver train-the-trainer programs to equip Google partners with the knowledge and skills to effectively conduct customer deployments separately.
• Participate in the 24x7 on-call rotation to support escalations from client deployments as well as internal reference deployments.

Minimum qualifications:

• Bachelor's degree in Computer Science or equivalent practical experience.
• 5 years of experience working in production distributed environments.
• Experience in TCP/IP and networking concepts (PXE boot, Subnets, VLANs, Jumbo Frames, LACP, NIC Teaming, Unicast/Broadcast/Multicast, ACLs, DNS, DHCP, SSH, etc.).
• Experience in one of the areas of infrastructure (e.g., Linux, Kubernetes, Networking, Storage, etc.).
• Due to the sensitive nature of this role, candidates must be able to obtain and maintain a Level 2 security clearance (SÜ2) under the German Classification Act (SÜG).

Preferred qualifications:

• Experience working as a Customer Solution Engineer.
• Experience in Site Reliability or IT production systems engineering.
• Understanding of physical server, storage and network devices scripting (Bash, Perl, Python, Ruby, etc.) to help with automation of routine tasks.
• Excellent relationship-building skills, with the ability to empathize with customers and understand their needs.
• Excellent problem-solving skills.
• Ability to travel internationally up to 25% of the time as needed.

Benefits: 

• Health and Wellbeing (Medical, dental, and vision insurance for employees and dependents)
• Financial wellbeing (Competitive compensation, regular bonus and equity refresh opportunities)
• Flexibility and time off (Paid time off, including vacation, bereavement, jury duty, sick leave, parental leave, disability, and holidays)
• Family support and care (Fertility and growing family support, parental leave and baby bonding leave)
• Community and personal development (Educational reimbursement)
• Googley extras (Inspiring spaces to work, recharge, and collaborate with fellow Googlers)

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.