Middle L1 Service Desk Engineer

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.

We have а great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater ambition!

We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

We are driven by our ambition to make a great product with great people! Together we move the world of iGaming forward — join!

As a Technical Support Specialist, you will be responsible for facilitating seamless access to systems and services for internal employees within the company. Your role entails providing timely and effective technical support, managing access rights and permissions, and ensuring smooth communication with internal stakeholders.

About your key responsibilities and impact:

• Access Provisioning and Support: Acting as the primary point of contact for internal employees seeking access to systems and services. Processing access requests promptly and accurately, ensuring employees have the necessary permissions to perform their duties effectively;
• Rights and Permissions Management: Utilizing Active Directory (AD) and GSuite to manage rights and permissions for different systems and services. Granting appropriate access levels based on job roles and responsibilities, maintaining security and compliance standards;
• Application Installation, Configuration, and Troubleshooting: Providing support in the installation, configuration, and troubleshooting of systems and services related to granted permissions and accesses. Assisting users in resolving access-related issues promptly to minimize disruptions to workflow;
• Communication with Internal Stakeholders: Communicating effectively with internal employees using internal ServiceDesk systems and messaging platforms. Addressing inquiries, providing updates on access requests, and offering technical assistance as needed to ensure clear and efficient communication channels;
• Schedule Availability: Being available for support during regular business hours, Monday to Friday, from 9:00 to 18:00, to promptly address access requests and technical issues encountered by internal employees;

Essential professional experience:

• Experience in customer support, service desk, or incoming line;
• Basic understanding of operating systems (Windows\MacOS);
• Basic understanding of Networking (OSI, TCP\IP protocols);
• Basic understanding of Active Directory and GSuite;
• Strong troubleshooting and problem-solving skills;
• Experience with JIRA/Confluence.

What we offer:

Benefits Cafeteria:

• Sports compensation;
• Medical coverage;
• Psychological support;
• Home-office coverage.

Work-life:

• Remote work, Coworking compensation;
• Childcare budget;
• Maternity leave;
• Paternity leave;
• Additional 2 days for family events.

Our GR8 Culture:

• Open feedback and transparent direct communications;
• Growth and development: better every day;
• High tolerance to experiment and mistakes;
• Supportive friendly environment.