IT Helpdesk Support

For our Client from USA: Raven Cargo we are looking for a IT Helpdesk Support.

Raven Cargo is a technology based Third Party Logistics Provider (3PL) that focuses on providing state of the art solutions to an industry that typically relies on manual processes.

Their main platform provides front and back-end solutions for internal team members,

customers, and logistics providers to collaborate throughout the lifecycle of a customer’s order.

This includes order management, load tracking, exception detection, notifications, reporting,

automated tasks, and more.

Responsibilities:

• Manage support tickets for off-hours US operations: Provide IT support during non-standard US business hours, ensuring continuity of service.
• Manage device support outside of the Americas: Ensure technical assistance for devices used in regions beyond the Americas.
• Manage remote setup and provisioning of devices, as well as order fulfillment: Conduct remote setup and provisioning of devices, and oversee the fulfillment of equipment orders.
• Onboarding new employees: Manage equipment orders and setup, ensuring security measures are in place.

Reports to the Chief Technology Officer

Expectations

• Experience: 0 to 2 years in a related field.
• Technical Skills: Strong understanding of Microsoft 365 products.
• Documentation: Ability to create clear and concise documentation.
• Adherence to Procedures: Capable of following instructions and troubleshooting guides.
• Methodical Approach: Methodical in work approach, ensuring thoroughness in all tasks.
• Problem-Solving: Willingness to solve problems by conducting tests and analyzing results.
• Attention to Detail: High attention to detail to ensure accuracy in all work.
• Language Skills: Fluent in written and spoken English.

What Raven Cargo offers: 

Raven Cargo is looking for a person who wants to work from a newly opened office in Białystok in a hybrid model (3 days per week in the office).  

Raven Cargo offers attractive salary depending on experience on B2B contract. You will work with new technologies, with small, experienced and international team. 

You will get necessary work tools and opportunity to learn and develop.