Solution Engineer (Marketing & Cookie Consent)

Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

This role is part of the Global Digital & Technology department of HEINEKEN International and is located in Krakow.

Join our vibrant team as a Solution Engineer Marketing & Cookie Consent at HEINEKEN, where we're on a digitalization journey to become the best-connected brewer, aligning with our EVERGREEN 2025 strategy. We're evolving to be more customer and consumer-centric, and your role is a pivotal opportunity to make a significant impact in achieving that goal. Be part of the transformation and contribute to our exciting journey toward excellence!

As a Solution Engineer Marketing & Cookie Consent you immerse yourself in a collaborative agile squad of product architects and Marketing Technology geeks.

Your responsibilities would include:

• executing seamless integration of the OneTrust and Google Analytics Consent Mode marketing consent solution into the existing systems and platforms of HEINEKEN
• implementing marketing and cookie consent for both eCommerce B2B platforms and B2C platforms
• securing different levels of consent for B2B eCommerce Orders/Transactional information and Marketing
• building eCommerce/B2B preference centres
• designing the implementation to be scalable and adaptable to future growth and changes in the marketing and regulatory landscape
• forging relationships globally to enhance solution maturity, both technically and business-wise
• ensuring compliance, by liaising with legal and privacy departments all over the world, with international data protection regulations, such as GDPR, CCPA, and other relevant standards
• customizing and designing branded consent forms aligned with the company's identity, ensuring a positive and regionally adaptable user experience
• managing granular consent preferences, allowing for specific permissions related to diverse marketing activities
• establishing automated workflows for the entire consent lifecycle, including initial collection, renewal, and withdrawal processes
• generating insightful reports and analytics to track and analyze consent data, supporting data-driven marketing decisions
• implementing a user-friendly opt-out mechanism, empowering consumers and B2B customers to modify or withdraw consents effortlessly
• conducting continuous monitoring of regulatory changes and updating the consent solution to ensure ongoing compliance
• providing comprehensive training sessions for employees involved in consent management processes.
• offering dedicated support channels to address issues and maintain the smooth operation of the OneTrust solution
• tackling data architecture, ensuring seamless data flows for enhanced journeys, and identifying opportunities for process and technology improvements that have a direct business impact
• planned governance and planning for solution and capability maturity, continually assessing people, processes, and technology- the operating model for sustained excellence
• Zooming out and viewing the solution as part of the wider D&T architecture to plan ahead in terms of technology and data architecture
• willing to learn and acquire certification (offered by Heineken) in OneTrust consent.

You are a good candidate if you have:

• at least 3-5 years of relevant (global) OneTrust experience in a similar position of configuring and implementing OneTrust consent-related modules, and related API configurations
• expertise in executing the integration of OneTrust marketing consent solutions seamlessly in B2B eCommerce platforms and B2C platforms for both cookie and marketing consent
• skills in customizing consent forms, ensuring a positive and regionally adaptable user experience
• compliance with international data protection regulations is mandatory for this role
• ability to manage granular consent preferences, allowing specific permissions for diverse marketing activities
• expertise in the implementation of automated workflows for the consent lifecycle is a key responsibility
• ability to generate insightful reports and analytics is expected to track and analyze consent data
• ability to provide dedicated support channels and conduct comprehensive training sessions for employees is part of the role
• excellent facilitation, presentation, and analysis skills
• business domain expertise for the relevant product
• skills in MS Excel, PowerPoint, and JIRA/DevOps
• experience in working with Business Intelligence tools would be a plus
• experience of working in a deadline-driven environment with rapid release cycles
• experience with Agile way of working
• experience in the rollout of global solutions operating across the markets will be considered as a plus.

We Offer:

• 🏠 Flexible Work from Home scheme
• 💸 Attractive Performance Bonus
• 🚗 Parking Space for Employees
• ⏰ Flexible working hours
• 💳 Sodexo Card
• ☂ Life Insurance
• ➕ Employee Referral Programme
• 🌐 Job Opportunities within HEINEKEN
• 🩺 Private Medical Healthcare
• ⭐ Social Events