Europe Data Usage Lead

Europe Data Usage Lead

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

HSBC Data & Analytics Office (DAO) promotes a data-driven culture across HSBC through our strategy of:

• Protect: To protect our data we need robust policies for data management and enhanced governance e.g. data that is consumed from a trusted source, meets quality standards, and complies with regulatory obligations.

• Connect: Move to a data-led culture through enhanced training including on the job opportunities. Our talent is the glue between protecting our data and unlocking value for our customers.

• Unlock. Value is unlocked when we deliver on the opportunities our well-managed data presents e.g. improving customer / colleague experience, increasing revenue, commercialising our data, optimising capital, enhancing risk management, or reducing costs.

The Europe Data Usage Lead will report to the Head of Data Usage, Europe and supports all three pillars of the strategy, but with a primary focus on the Protect pillar.

What you’ll do

• Act as senior trusted advisor on Data Usage control operating instructions and design for Europe, lead an effective operations capability using Agile practices to receive, review, prioritise, triage and execute data requirements to meet customer demand across the region.
• Manage stakeholders (Business Service Owners (BSOs) / Delegate BSOs, process SMEs, IT Service Owners, data leads, GB/GF Business Architects, etc.) to ensure any necessary pre-work is completed per standard operating instructions and across Europe DCO resources.
• Collaborate with the Global Front of House demand management, DCO service leads and other DCO Champions to agree on the overall prioritised Book of Work across utility services.
• Develop effective MI and backlog management process utilising standard tooling and dashboards, to ensure appropriate oversight, governance, and escalation.
• Lead, monitor and manage benefits delivery across multiple Data Usage initiatives as well as support the Head of DUSE, Europe across management of DUSE initiatives, ensuring engagement is in place across Group DAO, Europe GB/GFs and DCO teams. 
• Manage stakeholders by reviewing and understanding their end-to-end requirements (including input, output, controls, and source of data), assessing the utility services required to meet requirements, clearly articulating/agreeing SLAs and actively managing expectations.
• Ensure Europe stakeholders are sufficiently literate on Data Usage matters (e.g. controls, regulations etc.) and act as a first port of call with any queries or concerns. 
• Maintain an effective Data Usage operating model (organisation, people, process, and tools) across the region, for both change and BAU resources and provide key input and requirements into the overall Europe DAO Operating Model. 

What you need to have to succeed in this role

• Broad and comprehensive understanding of concepts and principles within multiple disciplines or a fast-changing discipline.
• The role requires a comprehensive understanding of how all value units / products / regions / legal entities collectively integrate, alongside a comprehensive knowledge of the industry to contribute to the commercial objectives of HSBC.
• Management of responsibilities for a sizeable team of professionals (including responsibility for budget, and planning).
• Covering a wide range of activities that require complex judgements based on advanced analytical thought. Problems often require an innovative approach, based on extensive research.
• Proactiveness in developing ideas, continuously searching for improvements in techniques which add value to the business and has full responsibility for implementation.
• Latitude to make decisions within the value unit / region / product / legal entity strategy guidelines. There is direction from the long-term business goals with few or no policies to direct how the role should work.
• Ability to guide, persuade and influence others through the developed skills of communication and diplomacy. 
• Ability to negotiate and influence within their team with a high level of influence.

What we offer

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours 
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test
• Telephone screen
• Job interview with the hiring manager

We are looking to hire as soon as possible so don’t wait and apply now!

You'll achieve more when you join HSBC.