Business Analyst (ServiceNow)

Your responsibilities

• Business process analysis, requirement gathering on ServiceNow platform and work closely with various stakeholders
• Analytical support for full project life cycle from requirements gathering to solution deployment
• Incorporation of ServiceNow specific mechanisms and analysis philosophy into the solutions concept, understand and implement workflows, business rules, client scripting, and other aspects of ServiceNow to create impactful business solutions.
• Documentation of build and maintained products e.g. service, processes, policies, use case, workflow and the others
• Organization, participation and facilitation of meetings and workshops to drive understanding and solution development.
• Take part in continuously improvement of services and processes - through regular analysis, maintenance, system optimization and problem resolution.
• Work closely with developers, project managers, and other stakeholders to ensure successful implementation of proposed solutions.
• Translation, simplification and adaptation of requirements in accordance to applicable methodologies for developers, architects and other participants of construction process

Our requirements

• 3+ years of experience as a Business Analyst, ideally with exposure to business services and processes in financial and global GBS area
• Knowledge about methodology and experience in analysis with the background of the ServiceNow platform (any other relevant BPM's technology also considered)
• Any experience in project management implementing BPM solutions (ServiceNow - preferred technology)
• Understanding of low-coding platform - implementation methodology, including limitation and constraints in terms of development and deployment
• Strong analytical, problem-solving and decision-making skills - analytical and structural thinking
• Excellent communication skills with ability to facilitate conversations with business stakeholders in project definition, business requirements definition and functional design sessions.
• Ability to manage of multiple priorities and projects simultaneously.
• Experience with process quality methodology, agile methodology and cooperation within software/products delivery process, global vision of software delivery methodologies (SCRUM)
• Competence in project management and agile supervision tools such as MS Project, JIRA, Confluence, SharePoint

What we offer

• Interdisciplinary and international environment
• Interesting, broad-scope projects for local and Group client
• Mature environment, teams and methodology
• Knowledge building and experience development by praxis
• New technologies including the newest BPM platforms, Data & AI, ERP, …
• The opportunity to grow in a friendly and self-motivated team
• Work for one of the leaders in the telecommunications industry.