Senior UX/UI Researcher

Senior UX/UI Researcher

Join us, and transform complex data into user-friendly solutions!

Krakow - with the possibility to work remote just 4 days per month from the office.

As a Senior UX/UI Researcher, you will be working for our client, a global financial institution focused on cybersecurity, helping to create a seamless and secure user experience for its employees worldwide. You will be responsible for conducting in-depth user research to identify pain points, define problems, and develop user-centered design solutions. Your work will directly contribute to improving the accessibility and usability of cybersecurity tools and services, ensuring a secure and efficient digital environment. You will collaborate closely with cross-functional teams, including product managers, developers, and stakeholders, to align research insights with business and security objectives.

Your main responsibilities:

• Planning, designing, and conducting qualitative and quantitative user research methods such as user interviews, surveys, and usability testing
• Analyzing user behaviors, needs, and pain points to drive design decisions based on research insights
• Developing research protocols, scripts, and questions to extract actionable insights
• Identifying and validating user personas to represent key segments of the target audience
• Collaborating with stakeholders to prioritize research activities based on project goals and timelines
• Defining problem statements based on user findings to align the team on a clear, shared understanding of user challenges
• Synthesizing research data into meaningful insight maps to uncover root causes and systemic issues
• Creating journey maps, user flows, and empathy maps to illustrate the user experience and identify friction points
• Conducting usability testing to validate design solutions and iterate based on user feedback
• Maintaining a repository of research findings, personas, and problem definitions for reference and ongoing updates

You're ideal for this role if you have:

• A Bachelor's degree in UX/HCI, cognitive psychology, graphic design, or a related field
• 5+ years of professional experience in UX/UI design with a strong emphasis on user research and problem-solving
• Fluent English
• Proven experience conducting end-to-end user research
• Hands-on experience collaborating with cross-functional teams, including product managers, developers, and stakeholders
• Experience working on at least 3 design projects involving complex applications
• Proficiency in UX design tools such as Figma or Adobe XD
• Experience with creating low- and high-fidelity prototypes and wireframes
• Strong communication and presentation skills
• Familiarity with Agile and Scrum methodologies

It is a strong plus if you have:

• Experience with HTML, CSS, JavaScript, and/or React

Experience in complex, technical, or cybersecurity-related industries

We offer you:

ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people. The offer includes:

• Stable and long-term cooperation with very good conditions 
• Enhance your skills and develop your expertise in the financial industry
• Work on the most strategic projects available in the market
• Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
• Participate in Social Events, training, and work in an international environment
• Access to attractive Medical Package
• Access to Multisport Program
• Access to Pluralsight
• Flexible hours & remote work

Internal job number # 6505