Amazon Connect Engineer

🚀Job Vacancy: Amazon Connect Enginee

🌆 Location: Remote within Europe (EU/EEA citizenship required)

⏰ Contract: B2B, Full-Time

We are seeking highly skilled Amazon Connect Engineers. You will be responsible for designing, implementing, and integrating Amazon Connect contact centers, and extending functionality by integrating AWS services and third-party systems

Roles & Responsibilities:

• Implement Amazon Connect Contact Centers 
• Design and build advanced contact flows with AWS services 
• Integrate Amazon Connect with CRM platforms 
• Implement and manage AI-powered features 
• Deploy Omnichannel Experiences 
• Participate in solution workshops and Proof-of-Concept (PoC) engagements 
• Troubleshoot complex Amazon Connect solutions 
• Produce detailed technical documentation

Qualifications and skills:

• Citizenship: Must be a citizen of a European country (EU/EEA) 
• 3+ years hands-on Amazon Connect experience 
• Deep expertise with AWS services: Lambda, Lex, DynamoDB, S3, CloudFormation, CloudWatch 
• CRM Integration experience 
• Strong proficiency with Contact Flows, AWS SDKs, Connect Streams API 
• IAM and security best practices understanding 
• Familiarity with AWS CloudFormation or Infrastructure-as-Code 
• Knowledge of regulatory compliance (GDPR, PCI-DSS, HIPAA advantageous) 
• Strong written and verbal communication skills in English

Preferred (Nice to Have):

• Amazon Connect Delivery Specialist or AWS certifications 
• Experience implementing forecasting, scheduling, and adherence 
• Experience with Amazon Connect outbound campaigns 
• Generative AI integrations within Connect

WHAT WE OFFER:

• Competitive salary and benefits
• A dynamic, collaborative, and growth-oriented work environment
• Opportunities for career advancement and continuous learning
• Flat management structure
• B2B contract
• A chance to be part of something bigger where what you say matters
• Agile ways of working
• Fun and relaxed working environment where work-life balance is important
• Regular company events (time for fun)
• Office in Krakow (High quality coffee / Tea / Fruits / Sweets)
• Ability to work alongside young, motivated, eager to learn and talented team

ABOUT KOLOMOLO

Kolomolo is a global leader in digital solutions, renowned for pushing tech boundaries. As we continue to grow, we’re seeking an experienced Monitoring Solution Migration Specialist to join our agile, forward-thinking team.

What sets us apart

At Kolomolo, we break the corporate mold. We offer:

• Agile Teams & Autonomy: No micromanagement. You’ll own your projects and enjoy the freedom to innovate.
• Work-Life Harmony: Inspired by Scandinavian values, we prioritize balance and flexibility—remote work and asynchronous collaboration are in our DNA.
• Learning & Growth: Continuous learning is at our core. We reward hard work, value smart ideas, and foster an environment of mutual respect and trust.
• Inclusive Culture: We believe in working hard and playing harder! Our team is passionate, supportive, and fun-loving.

Join Kolomolo and elevate your career with cutting-edge technology, a supportive team, and a company that truly values your input.

Ready for the next step? Apply now and start an exciting journey of growth and innovation with us!