IT Support + French

Your Role:

As a Technical Support Agent, you will provide assistance to French-speaking customers regarding helpdesk queries, software installation, equipment configuration, and troubleshooting. Your goal will be to identify issues, research solutions, and guide clients through corrective steps.

Daily Responsibilities:

✅ Diagnosing and resolving hardware/software/network issues via phone.

✅ Routing complex problems to the internal support team.

✅ Coordinating with vendors and internal support staff to resolve technical issues.

✅ Managing user access across different systems.

✅ Documenting and tracking issues in a Call Tracking System.

Requirements:

🔹 Soft Skills:

✔ Excellent communication skills (written & verbal).

✔ Strong customer service skills and problem-solving ability.

✔ Quick learning ability and adaptability to new technologies.

✔ Willingness to work in a 24/7 shift environment.

🔹 Technical Skills:

✔ Basic IT knowledge and readiness to learn new technologies.

✔ Good understanding of Windows OS, MS Office, web browsers, antivirus, and firewall software.

✔ Familiarity with PC hardware troubleshooting.

✔ ITIL knowledge (nice to have).

🔹 Language Skills:

✅ French – B2

✅ English – B2/C1