Salesforce Customer Support

Key Responsibilities

• Salesforce CRM & CPQ Expertise:
• Utilize Salesforce CRM to manage opportunities effectively.
• Use Salesforce CPQ for quoting, BOM (Bill of Materials) management, and pricing.
• Process Improvement:
• Identify gaps and inconsistencies in the tool stack and resolve them through manual interventions.
• Document and highlight current-state process gaps to drive improvement initiatives.
• Cross-Functional Collaboration:
• Coordinate with sellers to understand customer requirements and validate BOM and product configurations with the product team.
• Facilitate discussions across functions with a consultative approach.
• BOM Configuration & Pricing:
• Manage BOM configurations and ensure accuracy.
• Develop pricing based on the established price book.
• Adaptability:
• Quickly ramp up and adapt to changes in Deal Desk and Configure Price and Quote processes.

Required Skills

• Experience supporting sales teams with solution selling and bundle management.
• Proficiency in Salesforce CRM and Salesforce CPQ.
• Strong problem-solving and analytical skills.
• Ability to document processes and highlight areas for improvement.
• Excellent coordination and communication skills to align with sales, customers, and product teams.