LabX Technical Support Specialist (1st and 2nd Line Support)

Our Opening and Your Responsibilities

As a LabX Technical Support Specialist, you will be responsible for supporting European and Asian internal customers (MO's) and external customers (end customers) with LabX software🔬.

Duties and Responsibilities

• Provide chat, email and phone support to end-users, sales personnel and other LAB colleagues on LabX Software,
• Troubleshooting,
• Installing and updating system,
• Document and communicate quality issues to the appropriate teams, and facilitate resolutions for our customers,
• System requirement & instrument connectivity,
• Creation, extension and maintenance of knowledge database,
• Creating E-Learnings and videos.

What You Need to Succeed

• 2-3 years of experience in a similar technical support or engineering role,
• Knowledge of Windows Server/Client Operating Systems, Microsoft Networking Fundamentals, Microsoft Active Directory/LDAP and SQL,
• Strong customer service abilities (Empathy and finding solutions mindset),
• Active interest in IT and software,
• Excellent command of English (spoken and written).

Our Offer to You

• Contract of employment [umowa o pracę] (we want you to join us for the long run :)
• Annual bonus 💰,
• Festive benefits paid in April and December,
• Flexible working hours,
• Hybrid work model (3 days a week from home) 🏠,
• Medical care with the basic dental package,
• Possibility to extend medical care to family members and/or Damian Medical Center,
• Life insurance with possible extension for your family members,
• Medicover Sport card,
• Language courses,
• Paid employee referral program,
• Wellbeing activities*
• Space for your initiatives, charity & CSR actions, and improvement ideas,
• Supporting your development through a vast training offer 🚀,
• Discounts for meals and cosmetics at the Poleczki & Platan Business Park,
• A diverse and inclusive workplace

Nr. ref. 18877