Vice President of Engineering (Customer Value Track)

PandaDoc seeks a passionate and experienced Vice President of Engineering to lead our engineering strategy and execution for our engineering experience in the Customer Value Track. 

The VP of Engineering will play a pivotal role in aligning our engineering and business strategies, improving the adoption of core functionality, and strengthening the connection between our engineering team and other departments. We are looking for a new teammate who will be an expert in the craft of engineering management, with the ability to inspire and guide a growing team of 6 Engineering Managers and Directors. The role will be reporting directly to the Senior VP of Engineering

Company Overview: 

PandaDoc empowers more than 60,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast-scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more. For more information, please visit https://www.pandadoc.com.

In this role, you will:

• Lead and scale the engineering organization through strategic hiring, mentoring, and development of engineering managers and directors while establishing clear accountability frameworks and succession plans.
• Drive technical vision and strategy by translating business objectives into comprehensive engineering roadmaps, ensuring alignment with company goals and maintaining focus on delivery excellence.
• Establish and optimize engineering processes, including CI/CD pipelines, DevOps practices, and cloud infrastructure, while implementing best practices for security, scalability, and reliability.
• Partner with Product leadership to define and execute product strategy, ensuring engineering efforts directly contribute to customer value delivery and core feature adoption.
• Develop and track key engineering metrics and KPIs across teams, focusing on quality, velocity, and customer impact while using data to drive continuous improvement.
• Build and maintain strong relationships with cross-functional teams (Product, Sales, Marketing, Customer Success) to ensure effective collaboration and alignment on priorities.
• Champion customer-centric engineering practices by incorporating customer feedback into technical decisions and prioritizing initiatives that enhance user experience and satisfaction.
• Manage engineering budget and resources effectively, making strategic decisions about technology investments, team structure, and development priorities.
• Foster a culture of innovation and technical excellence while maintaining a balanced approach to addressing technical debt and platform stability.

About you:

• Minimum of 10 years of experience in Engineering, including at least 5 years in a leadership role.
• Proven experience leading Engineering Managers and Directors, fostering growth and accountability.
• Ability to inspire and motivate teams, driving engagement and performance and experience in scaling teams, hiring top talent, and succession planning.
• Ability to translate business objectives into engineering roadmaps and actionable plans.
• Experience working closely with Product, Sales, Marketing, and Customer Success teams to ensure customer-centric solutions.
• Strong experience in aligning engineering efforts with customer value delivery and core feature adoption.
• Understanding of product-driven development, balancing innovation with technical debt, and having a metrics-driven approach to measure and improve engineering impact on business outcomes (e.g., adoption, retention).
• Experience in building, launching, and operating successful engineer strategies in a SaaS environment.
• Deep understanding of software development processes, cloud architectures, and scalable systems.
• Ability to guide architectural decisions and engineering excellence without micromanaging.
• Experience implementing engineering KPIs (velocity, quality, uptime, lead time) to drive continuous improvement.
• Strong focus on operational efficiency, process automation, and cost optimization.
• Ability to scale engineering processes and governance without introducing bureaucracy.

Benefits:

• An honest, open culture that emphasizes feedback and promotes professional and personal development
• An opportunity to work from anywhere — our team is distributed worldwide.
• 6 self-care days
• A competitive salary
• Medical insurance
• And much more!

Company Culture: 

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. Although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency and selling a product that changes the lives of our customers. 

Check out our LinkedIn to learn more