Knowledge Coordinator (Relocation to Belgium)

Hello,

We are called People More because we treat our employees with respect, but also because the projects we work on are for people and should be easy and pleasant to use. We are technological, but we look at the bigger picture :)

People More has been in existence for over three years and is an offshoot of one of the country's oldest interactive agencies - Insignia. The company is made up of people with a huge client base in the country and abroad, for whom we build projects from scratch (UX, UI, frontend, backend, mobile) or in part. We work directly for our clients and also support our partners in their own solutions. This ensures a wide range of projects and the ability to change! We work with clients all over the world.

For the project that we are working on with our foreign partner, we are looking for Knowledge Coordinator (Relocation to Belgium).

Your duties will include:

• Develop and implement a knowledge management strategy aligned with ITIL best practices and business needs, including knowledge related roles, responsibilities and interactions, ensuring knowledge optimisation and harmonization.
• Establish policies, standards, and workflows for knowledge creation, validation, maintenance, and dissemination, ensuring synergies among Service Components.
• Coordinate the consolidation and alignment of the knowledge among the Service Components. Defining and maintaining proper information at framework contract level, ensuring internal communication at framework level.
• Identify gaps in existing documentation and proactively improve knowledge assets.
• Prepare training material for common subjects, providing internal trainings on general topics, ensuring an internal training plan at framework level
• Conduct training sessions and workshops to educate support teams on knowledge management tools, processes, and best practices.
• Provide regular reports on knowledge base usage, gaps, and improvements. Ensuring knowledge related KPIs are being reached and reported
• Facilitate knowledge migration and transfer during team transitions, system upgrades, or new application deployments.
• Monitor the Technical Writers of the Service Components and work closely with the Service Managers to ensure accurate documentation of new issues and resolutions.
• Identify Knowledge, Skills and Abilities gaps for Framework and Management levels, and propose training plans to cover those gaps.

Requirements that must be met:

• Experience: 4+ years in knowledge management,
• Technical Proficiency: Familiarity with application support workflows, ITSM tools (e.g., ServiceNow, Jira, Confluence, Wiki), and ITIL principles.
• Communication: Strong written and verbal communication skills to document and present knowledge effectively.
• Analytical Thinking: Ability to identify gaps in knowledge and implement improvements.
• Collaboration: Experience working in cross-functional teams and managing knowledge-sharing initiatives.
• ITIL v3/v4 certification (especially in Knowledge Management or Service Operations).
• Fluent in English, Polish and French 
• Demonstrated ability to excel in a global matrix organization
• Strong leadership skills
• Relocation to Belgium required

What we offer:

• We are open and honest and we solve problems instead of generating them.
• Maybe it’s obvious, but we really respect our employees and associates. We used to be software developers, too, and we appreciate that job!
• A small team
• An international working environment and international projects
• Private medical care
• Sports card
• Training courses
• Relocation to Belgium required

Why it’s a good idea to work with People More?

• If you are not satisfied with your work or your tasks, we’ll find a way out together!
• If you get bored, we will offer you a new product and new, fascinating tasks
• We will work on your brand together: you will get an opportunity to attend conferences, including as a speaker, and we will help you publish in recognized magazines and online
• We will facilitate your access to challenges that are usually difficult to get
• At any time, you can talk directly to the board of People More—we talk your language because the company’s founders are software developers and designers!

What does the recruitment process look like?

• A friendly remote initial interview
• A remote technical talk
• The decision to work together!