Process Architect – European role

The Process Architect will lead process analysis to identify business challenges and align core processes across EHC markets. You'll develop standardized EU-level business processes, considering local variances and legal requirements. Key tasks include creating process maps, conducting workshops, and assessing the impact of changes on short- and long-term business operations.You'll establish a Target Operating Model, ensure processes meet business needs using Lean/Six Sigma, and collaborate with stakeholders across multiple teams. Additionally, you'll mentor local teams, ensure compliance with standards, and manage any process governance gaps.

Your responsibilities

• Manage a team across EU markets to standardize and optimize sales and service processes for better business results.
• Conduct process analyses, design new processes, and evaluate fit-gap for improvements.
• Ensure all customer-relevant sales processes align with the Target Operating Model (E2E model) using Lean/Six Sigma methodologies.
• Identify and recommend continuous improvement opportunities by assessing change impacts with key stakeholders.
• Measure and monitor customer-relevant processes to ensure performance and apply appropriate KPI metrics.
• Collaborate with Change Management Teams and Project Management Office to implement global processes and remove barriers.
• Introduce process innovations to drive performance, profitability, and business objective achievement.

Our requirements

• Proven experience in process design and optimization, ideally with Lean/Six Sigma certification.
• Strong understanding of EU markets and local business variations.
• Excellent project management and team leadership skills, especially in multinational environments.
• Ability to conduct detailed process analyses and produce impactful process improvement proposals.
• Experience in working with cross-functional teams and managing stakeholder relationships.
• Familiarity with end-to-end process governance and KPI metrics application.
• Strong communication and facilitation skills, capable of running workshops and delivering solutions.

What we can offer

• Stable employment – ​​89% of people are employed under an employment contract for an indefinite period.
• Safety – we have been on the Polish market for 25 years.
• Friendly work environment – ​​we have received the Top Employer award 11 times in a row.
• Hybrid work – we usually meet in the office twice a week (Dworzec Gdański metro station).
• Extra 3 days of paid leave – if you use all your leave in a given calendar year.
• Private medical care with appointment guarantee service (Medicover).
• Full implementation under the supervision of a mentor, including a package of professional implementation training.
• Access to the development platform, including e-learning training, podcasts and webinars.
• Activities supporting development in the organization, e.g. the "Effective Manager" training series for people holding managerial positions.
• Business telephone (also for private use).
• Access to the ProviBenefity cafeteria platform, which is supplied with a monthly amount to be used, or subsidies for your Multisport card - you choose from 5 types of cards.
• Life insurance (UNUM Życie TUiR S.A.) on preferential terms.
• Christmas benefits and co-financing for the "Holidays under the pear tree" holiday for you and your children.
• Psychological support for employees, including: care of a psychologist (including children's), psychotherapist, dietician, coaching.