IT Service Desk Specialist

We’re not just setting up an IT hub—we’re crafting an exceptional tech support experience in Tri-City. We’re searching for an IT Service Desk Specialist who loves solving problems, enjoys helping people, and knows their way around technology like a true navigator.

As the first point of contact for our colleagues’ tech needs, you’ll make their workday a breeze by providing timely and efficient support. But that’s not all—your input will help refine processes and contribute to a collaborative IT environment that fuels our growth and success.

What we can offer

• Flexibility that Fits Your Life: Work hybrid with hours that suit you.
• A People-First Culture: We invest in your growth, value your ideas, and celebrate your successes.
• Real Impact: Your role will directly shape our IT processes and contribute to a smooth-running company.
• Attractive Benefits: From competitive pay and health insurance to sabbatical opportunities, we take care of our people.

What You’ll Be Doing:

• Guiding on Microsoft 365: Assist with troubleshooting and optimizing Outlook, Teams, SharePoint, and OneDrive to keep everything running smoothly.
• Managing Access Like a Pro: Handle accounts, password resets, and permissions in Active Directory and Azure AD.
• Troubleshooting from Anywhere: Solve issues with software, hardware, and networks remotely using top-tier support tools.
• Creating Clarity: Build and update user guides to empower colleagues with easy, self-service solutions.
• Staying Available: Be part of our 24/7 emergency hotline team, ensuring round-the-clock technical support when it’s most needed.

What we expect

Someone who thrives on solving challenges, building strong relationships, and making a tangible impact. You’ll need to be approachable, resourceful, and able to translate technical terms into language everyone understands.

In your application, we hope to see:

• 3–5 years in IT support or a related role.
• Knowledge of Microsoft 365, Active Directory, Azure AD, and ITSM tools like Topdesk.
• A knack for troubleshooting hardware, software, and network issues.
• Fluent English skills (B2+/C1) to support our global teams.
• SUGGESTED: ITIL certification or knowledge of its principles.
• SUGGESTED: Experience in managing emergency response systems.