IT Technical L2/L3 Support

The ideal candidate is someone who worked in technical support previously (ideally L2/L3), has some technical awareness and is fluent in English.

Responsibilities:

● Monitoring and debugging Beta community bug reports, suggestions and forum posts

● Releasing Beta-staged versions to the community via Centercode

● Identifying important and critical issues to track and report about to internal team

Minimum Qualifications:

● High level English speaker - be able to write and communicate verbally in proficient English, using technical and testing related terminology

● 1+ year in L2 Technical Support or 1+ year in manual QA

● Familiarity with bug tracking systems and test management tools

● Task oriented - able to deliver quickly on tight schedules and deadlines, and must be able to adapt to frequent changes in requirements

Preferred Qualifications:

● Experience in software QA methodologies and practices with emphasis on the Mobile world (Android and iOS)

● Experience utilizing log files to debug and analyze issues

● Experience in operating test tools and conducting analysis of test data

● Good understanding of Client-Server architecture