Blue Yonder Support Specialist

Your responsibilities

• Deliver high-quality customer support by resolving complex technical issues.
• Act as a technical liaison between support and development teams to ensure seamless issue resolution.
• Communicate technical product expertise to internal and external customers.
• Show commitment to customer service while building strong customer relationships.
• Utilize support tools to expedite case resolution and document all case interactions.
• Provide updates and case statuses to internal and/or external customers and management.
• Successfully comprehend and triage customer issues, conducting technical research and team collaboration as needed.

Our requirements

• University or higher professional education degree and working and thinking level in relevant area, such as industrial engineering, supply chain management or information technology.
• 1-2 years of Blue Yonder WMS experience.
• Practical knowledge of warehousing processes.
• Strong technical skills, including DBMS (e.g., SQL, Oracle) and code debugging in relevant programming languages.
• 2-3 years of IT/SAAS application support experience, with a focus on ownership and resolution of customer and system raised issues.
• Proactive support and operations improvement ability.
• Technology skills, including AppD, Splunk, Azure, and Python.
• Solution architecture, deployment, and automation skills.
• Strong communication skills and fluency in English for effective client communication.
• Assertiveness to tune requirements within teams and drive to propose optimal/optimize solutions within the scope of a project.
• Ability to work effectively with large business and IT teams and to "run with the ideas of others".
• Skilled communicator to all organizational levels in business and IT, from warehouse floor to boardroom.
• Enthusiastic, flexible and self-motivating.

What we offer

• Be a part of newely created global team within BY competence center
• Work in an international environment, with multinational teams
• Work from a well-located office in Warsaw
• Work in a hybrid model
• Using private medical care package co-financed by the company (Medicover)
• Advantage of group insurance for yourself and family members
• Using a Multisport card co-financed by the company
• Monthly salary plus bonus agreement based on performance