WMS Technical Support Specialist

For the CC and the Implementation Centers, Rhenus is looking for WMS professionals who combine a deep understanding of warehousing business and processes, and a profound knowledge of Blue Yonder WMS.

If you have the ambition to be a part of this journey, see the world as your playground and want to develop your professional competencies, join us!

We are currently looking for talents to join our global IT structures in Warehousing Solution Business Unit, who will work from our office in Warsaw, Poland.

Your responsibilities

• Deliver high-quality customer support by resolving complex technical issues.

• Act as a technical liaison between support and development teams to ensure seamless issue resolution.

• Communicate technical product expertise to internal and external customers.

• Show commitment to customer service while building strong customer relationships.

• Utilize support tools to expedite case resolution and document all case interactions.

• Provide updates and case statuses to internal and/or external customers and management.

• Successfully comprehend and triage customer issues, conducting technical research and team collaboration as needed.

Our requirements

• University or higher professional education degree and working and thinking level in relevant area, such as industrial engineering, supply chain management or information technology.

• 1-2 years of Blue Yonder WMS experience.

• Practical knowledge of warehousing processes.

• Strong technical skills, including DBMS (e.g., SQL, Oracle) and code debugging in relevant programming languages.

• 2-3 years of IT/SAAS application support experience, with a focus on ownership and resolution of customer and system raised issues.

• Proactive support and operations improvement ability.

• Technology skills, including AppD, Splunk, Azure, and Python.

• Solution architecture, deployment, and automation skills.

• Strong communication skills and fluency in English for effective client communication.

• Assertiveness to tune requirements within teams and drive to propose optimal/optimize solutions within the scope of a project.

• Ability to work effectively with large business and IT teams and to “run with the ideas of others”.

• Skilled communicator to all organizational levels in business and IT, from warehouse floor to boardroom.

• Enthusiastic, flexible and self-motivating.

What we offer

• Be a part of newely created global team within BY competence center

• Work in an international environment, with multinational teams

• Work from a well-located office in Warsaw

• Work in a hybrid model

• Using private medical care package co-financed by the company (Medicover)

• Advantage of group insurance for yourself and family members

• Using a Multisport card co-financed by the company

• Monthly salary plus bonus agreement based on performance