Application Service Manager DMS

We are an international consulting firm providing integrated professional services in the area of audit, business process outsourcing, tax and law advisory. We have more than 100 offices in nearly 50 countries. For more than 30 years we have been present in Poland - you can find us in Gdansk, Gliwice, Cracow, Poznan, Warsaw and Wroclaw.

In our organization, we know how important it is for professional development to find a balance between work and private life. We provide our employees with comfortable working conditions and the opportunity to realize their needs and passions in other areas by participating in various sports sections and CSR activities.

(Senior) Application Service Manager DMS (Document Management System)

Location Kraków

YOUR TASKS

• Implementation, maintenance, operation & support of a DMS (document management system) in our application landscape, which is used globally
• Central contact person for users in all questions concerning the application (user helpdesk, training and support), incident and problem management during operation
• Change request management: recording and supporting the definition of user requirements from the specialist departments, including their implementation in the system, implementation and adaptation of workflows
• Version/release planning together with the software supplier/manufacturer, including upgrade and patch management
• Knowledge of system architectures & integration (knowledge of APIs, cloud and on-premise architectures is an advantage), IT security and stability
• Participation in the further development of the system with regard to automated processes, AI-supported document analysis and much more
• Stakeholder management (IT, business areas, suppliers)

YOUR PROFILE

• Completed vocational training or studies in computer science, business informatics or comparable qualification
• Good knowledge of application management (application life cycle, monitoring, ticket management, monitoring of availability and performance, SLAs)
• Experience in the DMS environment is an advantage
• Knowledge of automation, including Python, PowerShell, Linux scripting, Ansible and basic database knowledge (SQL, PL-SQL)
• Knowledge of the “big picture” of modern application design (URL/ load balancer/ web server/ application server/ interfaces/ firewalls etc.) is an advantage
• Initial experience in the cloud environment (Azure, Azure DevOps) as well as certificate and API management is an advantage
• High degree of self-organization and responsibility, ability to work in a team, cross-functional cooperation on an international level
• Good written and spoken English and/or German skills
• Initial experience in working on projects are desirable

Personal / social skills

• Open-minded and open to new topics and technologies
• High willingness to learn
• Teamwork and mutual support
• Hands on mentality (including a proactive approach)

WE OFFER

• Stable employment- we have been operating on the Polish market for over 30 years
• International work environment- practical use of language skills (English and German)
• Opportunity to learn about new tools and technologies
• Ability to choose the form of employment tailored to your needs - employment contract or B2B contractt
• Environment supporting work-life-balance - hybrid work model and flexible working hours
• Benefit package - private medical care, lunch card, cafeteria platform (Multisport card possible)