Application Support Specialist
New
Application Support Specialist
Type of work
Full-time
Experience
Mid
Employment Type
Permanent, B2B
Operating mode
Hybrid
Schenker Technology Center Warsaw
We are a team of technology lovers who deliver top-quality digital solutions for DB Schenker - a global logistics market leader. 85% of our projects are focused strictly on development, and only a minority relate to maintenance. Joining us, you will deal with matters that already shape the logistics industry's future and challenge the existing status quo. Chatbots, IoT, RPA, and Blockchain are just a few examples. You will have a chance to work with a diverse technology stack and discover our unique Agile approach to the development process.
Tech stack
Customer Service
IT Support
application support
Customer Support
Job description
Online interview
Friendly offer
Responsibilities:
- Maintains application support processes and checks that all requests for support are dealt with procedures
- Uses application management software and tools to investigate issues, collect performance statistics and create reports
- Prioritizes and diagnoses incidents according to agreed procedures
- Investigates causes of incidents and seeks resolution
- Escalates unresolved incidents
- Initiates and monitors actions to investigate and resolve problems
- Determines problem fixes/remedies
- Assists with the implementation of agreed remedies and preventative measures
- Carries out agreed applications maintenance tasks
- “Go Live” support after introduction of new solutions
- Support the processing of service requests
- Initiates and monitors actions to investigate and resolve problems.
Qualifications:
- Customer service experience.
- Committed to quality, persistent with energy and focus, as well as the ability to conform to shifting priorities, demands and timelines promptly and efficiently.
- Quick learner with the ability to understand, and deal with complexity, quickly and accurately resolving any issues found.
- A good team member, able to work on own initiative but deliver in a team.
- English language skills essential
Undisclosed Salary
Permanent, B2B
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