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    Application Support Specialist

    Warszawa
    Type of work
    Full-time
    Experience
    Mid
    Employment Type
    Permanent, B2B
    Operating mode
    Hybrid
    Schenker Technology Center Warsaw

    Schenker Technology Center Warsaw

    We are a team of technology lovers who deliver top-quality digital solutions for DB Schenker - a global logistics market leader. 85% of our projects are focused strictly on development, and only a minority relate to maintenance. Joining us, you will deal with matters that already shape the logistics industry's future and challenge the existing status quo. Chatbots, IoT, RPA, and Blockchain are just a few examples. You will have a chance to work with a diverse technology stack and discover our unique Agile approach to the development process.

    Company profile

    Tech stack

      Customer Service

      regular

      IT Support

      regular

      application support

      regular

      Customer Support

      regular

    Job description

    Online interview
    Friendly offer

    Responsibilities:

    • Maintains application support processes and checks that all requests for support are dealt with procedures 
    • Uses application management software and tools to investigate issues, collect performance statistics and create reports 
    • Prioritizes and diagnoses incidents according to agreed procedures 
    • Investigates causes of incidents and seeks resolution 
    • Escalates unresolved incidents 
    • Initiates and monitors actions to investigate and resolve problems 
    • Determines problem fixes/remedies 
    • Assists with the implementation of agreed remedies and preventative measures 
    • Carries out agreed applications maintenance tasks 
    • “Go Live” support after introduction of new solutions 
    • Support the processing of service requests 
    • Initiates and monitors actions to investigate and resolve problems.


    Qualifications:

    • Customer service experience.
    • Committed to quality, persistent with energy and focus, as well as the ability to conform to shifting priorities, demands and timelines promptly and efficiently. 
    • Quick learner with the ability to understand, and deal with complexity, quickly and accurately resolving any issues found. 
    • A good team member, able to work on own initiative but deliver in a team. 
    • English language skills essential
    Undisclosed Salary

    Permanent, B2B

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