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    Technical Support Engineer (Cybersecurity Platform)

    Type of work
    Full-time
    Experience
    Mid
    Employment Type
    B2B, Permanent
    Operating mode
    Remote
    Sigma Software

    Sigma Software

    Sigma Software is a global software development company that enables enterprises, startups, and product houses to meet their technology needs through end-to-end delivery. We have been working since 2002, from all over the world.

    Company profile

    Tech stack

      HTML

      advanced

      CSS

      advanced

      BigQuery

      advanced

      SQL

      advanced

      English

      advanced

      Kibana

      regular

    Job description

    We are seeking a Technical Support Engineer to work within a highly dynamic AdTech ecosystem with the goal to protect the world from malvertising.

    Being part of our team means being open-minded, friendly, and supportive, willing to take on challenges, take responsibility, and never stop learning. We must stay one step ahead of the attackers, which means being smarter, faster, and thinking outside the box.

    Sound interesting? Join us!

     

    Customer

    Our client is a Brooklyn-based company founded in 2012. Starting from humble beginnings, the company developed the Defense Platform, the cornerstone of all its products, which protects enterprises from advanced bot attacks, fraud, and account misuse. Today, they authenticate more than 20 trillion interactions every week for large companies and leading online platforms, verifying their authenticity.


    Requirements

    • 2+ years of experience in the technical support domain
    • Experience of Kibana and BigQuery
    • Practical knowledge of HTML and CSS is a must
    • Solid knowledge of SQL
    • Basic knowledge of HTTP and HTTPS protocols
    • Basic understanding of software architecture to assist Customers
    • Advanced level of English

    WOULD BE A PLUS

    • Basic cybersecurity knowledge: proxy and NAT, WAF and Network Firewall, network security, VPN, CAPTCHAs, and CAPTCHA solvers
    • Understanding of threats: scraping, ATO or BF, scalping, AD fraud, and click fraud
    • Understanding of log analysis, APIs, client-server model, and regex

     

    Personal Profile

    • Proactive and ready to take on responsibility
    • Open to working night shifts

     

    Responsibilities

    • Support Customers (Tier 2) in real time and provide professional technical responses
    • Analyze Customer traffic to identify undetected threats and false detections using mostly ElasticSearch and BigQuery (SQL)
    • Work side by side with Customers providing insightful incident reports
    • Communicate with global Customers and provide quick responses and resolutions
    • Work cross-functionally with RnD and Research teams to optimize Customer’s ability to detect and mitigate cyber-attacks in real time
    • Hold shifts as part of the job (including weekend shifts)


    Undisclosed Salary

    B2B, Permanent

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    Informujemy, że administratorem danych jest Sigma Software sp. z o.o. z siedzibą w Warszawie, ul. Chmielna 134 (dalej ja...more

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