IT Support Specialist

Siili is a place of unique combination where we help customers identify key expectations and bring them to life as remarkable software.

People matter - that is why we are a community of honest and dedicated professionals.

The atmosphere of our place is relaxed and highly professional at the same time. We work in self-organizing teams where everyone brings value and is able to make use of the skills to the fullest extent. Join the Polish branch and help the IT crew in handle the management of our company's IT infrastructure.

This is your chance to become part of the IT problem-solving team of our companies: involved in the development of web&cloud software as well as the development of visual interfaces in cars.

Read more about us here:

https://www.siili.com/

https://auto.siili.com/

Join us as IT Support Specialist Junior/Mid position in Wrocław!

IT Support Specialist in Siili is someone who:

• maintains company IT assets on a daily basis, including computers, peripheral devices, and networking equipment,
• manages the troubleshooting of hardware issues to minimize downtime and ensure smooth operations,
• helps with hardware inventory management and tracking IT assets,
• coordinates hardware repairs and service requests with external vendors as needed,
• performs routine office checks to ensure optimal hardware availability and performance,
• installs, configures, and updates operating system software and applications for end users to ensure they have the necessary tools for their work,
• processes software license requests,
• handles office access card requests, including: issuing new cards, updating access permissions, and deactivating cards for departing employees,
• occasional travels to company offices to provide on-site IT support.

IT Support Specialist in Siili essentials:

• basic to intermediate knowledge of IT hardware - computers and networking equipment,
• familiarity with Windows and macOS operating systems (OS installation and configuration),
• knowledge of user account provisioning and access management (e.g., Microsoft 365, Active Directory),
• familiarity with the administration of collaboration tools like JIRA and Confluence,
• experience with IT ticketing systems,
• good communication in English,
• attention to detail, especially in IT asset tracking and security-related tasks
• strong organizational skills and the willingness to build the business of Siili together.

Siili as a workplace for IT Support Specialist:

• opportunity to grow in the field of Cybersecurity by engaging in security-related tasks and initiatives,
• involvement in internal projects aimed at improving daily IT operations and enhancing the efficiency of the IT department,
• a team of professionals around,
• great, multinational and non-corporate atmosphere (you will be a part of it),
• comfy and cozy office next to pl. Jana Pawła II in Wrocław,
• car parking, private premium healthcare, phone and laptop.

What is next?

Our recruitment process is fast and simple (only 1 interview).