Backend Citrix Specialist

Requirements

• Extensive experience with Citrix solutions – including Citrix XenApp, XenDesktop, NetScaler, and Windows 10.
• Proficiency in software packaging – for virtualized environments.
• Strong knowledge of cloud infrastructures – AWS and Microsoft Azure.
• Understanding of IT technologies – including identity providers, client-server architectures, and general IT infrastructure.
• Basic knowledge of Microsoft Azure Tenant Management – for cloud-based deployments.
• Experience with ITSM tools and ITIL processes – for structured incident and service management.
• Familiarity with emerging IT technologies – such as Microsoft 365 and Modern Managed Workplace.
• Interest in state-of-the-art solutions – and experience in IT project implementation is a plus.
• Educational background in computer science or a related field – degree or equivalent training, ideally with a focus on IT.
• Strong customer orientation and communication skills – with a structured and reliable approach to work.

Job description

Our customer is a German company specializing in comprehensive IT solutions, supporting enterprises in their digital transformation. With extensive experience, it offers high-quality services that include IT infrastructure management, business applications, and modern workplace (Digital Workplace) solutions. The company focuses on long-term relationships, tailoring services to meet clients’ specific needs, ensuring stability, security, and innovation. They operate throughout Germany, with its primary goal being to help clients achieve long-term success in a dynamic technological landscape. The company serves a wide range of clients, including large enterprises and organizations with complex IT needs and provides modern IT infrastructures and scalable cloud solutions, such as SAP and AI, customized to clients’ requirements. Our customer operates as a dynamic IT service provider, supporting the digital transformation of the German economy.

Responsibilities:

• Plan and develop technical solution concepts in the Microsoft Workplace/infrastructure environment, focusing on client virtualization for both cloud and on-premise infrastructures for national and international customers
• Collaborate with sales and presales teams during the quotation process to engage and inspire customers
• Conduct due diligence assessments and discovery workshops with clients, presenting technical concepts to decision-makers
• Coordinate internally with other delivery units to design optimal solutions and prepare cost calculations based on your approach

Citrix & Terminal Services:

• Manage Citrix XenApp, XenDesktop, XenServer, and NetScaler, including publishing applications as per client requirements
• Maintain and update golden images for virtualization
• Administer Windows Terminal Services and manage Terminal Server licensing

Microsoft Windows Server:

• Configure and manage Microsoft Windows Server environments
• Set up, configure, maintain, and upgrade different Windows Server versions
• Handle Windows update installations and ensure system stability

General IT Support & Troubleshooting:

• Diagnose and resolve system and network issues, addressing hardware/software incidents efficiently
• Work within SLA thresholds for incidents, requests, and problem management
• Independently resolve issues and escalate major problems to the L3 team when necessary
• Handle Incident Management, including P1 & P2 incidents, change requests, and problem tickets
• Take appropriate actions on server alert triggers to ensure system performance and security

About Spyrosoft

Spyrosoft is an authentic, cutting-edge software engineering company, established in 2016. In 2021 and 2022, we were among the fastest growing technology companies in Europe, according to the Financial Times. We were founded by a group of tech experts with established backgrounds in software engineering, who created an ‘engineer-to-engineer’ workplace, powered by enthusiasm, fairness and authentic relationships. Having a unique offering, which bridge the gap between technology and business, we specialise in technology solutions for industry 4.0, automotive, geospatial, healthcare & life sciences, employee experience & education and financial services industries.