Platform Operations Specialist (junior/mid)

About your team

The Text Platform’s mission is to empower customers through seamless integration with Text APIs. We developed the Marketplace, where customers can purchase applications that extend our core products. We also support developers in building their own applications and are enhancing API usage across our product ecosystem. Our latest project, Workflows, enables customers to automate tasks within our products.

With the combined efforts of our Platform teams come many additional tasks — and that’s where the Platform Operations Specialist steps in! You’ll be responsible for streamlining platform processes and handling day-to-day tasks that are often managed by our PMs.

Role & Responsibilities: 

• Managing daily Platform operations, such as: 
• fixing developer’s balance in case of refunds.
• app review process overview.
• organizing email campaigns for changes made to Console/APIs/Docs.
• coordination of app-related processes (review, uninstalls, publishing apps, custom deals, refunds).
• apps ownership transfers.
• Supporting developers who are cooperating within our Marketplace. 
• Reporting the Platform’s events using Amplitude. 
• Cooperating closely with cross-team stakeholders (e.g. Sales Teams, Platform Teams).

Our ideal candidate has: 

• A good understanding of business processes and willingness to understand relations within various teams.
• Good analytical skills with the ability to read data properly, understand how to group them, and define actions that need to be undertaken. 
• A strong knowledge of Excel and can work efficiently with spreadsheets.
• A proactive approach to task management, with strong communication and prioritization skills. 
• Familiarity with Amplitude — this is a plus. 
• English proficiency at a minimum B2 level.

How we work

We have implemented a hybrid workplace, in which our team in Wrocław and nearby (up to 50 km), follows a 3/2 model: three days in the office to foster creativity, teamwork, and social interaction, and two days working from home.

If you’re based outside of Wrocław, you'll work in the office for three days each month to maintain valuable face-to-face connections, while continuing to contribute significantly to product development remotely.

Benefits

We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget.

What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built.

With a hybrid work model (whether it's three days per week or three days per month, depending on your location), unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive.

And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget.

Are you feeling like this might be a great place to consider working for? We feel it too ;) Join us and apply.