IT Support Analyst

Who we are

At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for job seekers and companies around the world to find a perfect match, in fair and equitable way. With over 20 brands across 30+ countries, we strive for fair and unbiased hiring.

At our Tech Hub, located near Wilanowska Metro, we are here as more than 300 ambitious specialists who work on the development of our IT products. We are proud to be part of The Stepstone Group, a global expert in job-tech platforms and e-recruiting.

Join our team of 4,000+ employees and be part of reshaping the labour market and becoming the world’s leading job-tech platform.

The job at a glance

Join our team and you’ll be responsible for providing efficient and effective technical support across our organization.

Working in the IT department, you will need to demonstrate exceptional analytical and troubleshooting skills, as well as a solid understanding of Windows and MacOS operating systems, certificate management, and Active Directory. Your expertise in various tools, such as device imaging systems, Office 365 administration, Okta, and password management, will play a crucial role in ensuring smooth IT operations.

This is so important to us. By joining our team, you will be playing a vital role as together we reimagine the labour market to make it work for everybody.

Your responsibilities

• Provide technical support and manage ticketing systems: Resolve IT issues promptly, taking ownership of tickets and escalating to other support teams when needed. Accurately log issues, prioritize tasks, and adhere to SLAs for incident resolution.
• Manage the starter / leaver process including preparing all required devices and accessories, imaging, preparing initial configuration, tagging and register within the asset management system.
• Troubleshoot issues in Windows and MacOS environments, including configuring systems per corporate requirements, and supporting essential applications. Resolve network issues, including basic VPN/proxy troubleshooting, and use remote support tools and integrated systems provisioning and patching solution.
• Manage Office 365 environments, troubleshoot user issues, and assist with configuring various applications and services. This involves resolving employee issues with the Microsoft Office suite, emphasizing the need for proficiency in Office applications across both Windows and MacOS environments.
• Provide support and troubleshooting for Follow-Me print solution, Soft-phone system such as RingCentral, or Conference Room AV systems to ensure seamless collaboration for employees.

Your skills and qualifications

• Minimum of 2 years of experience in an IT support role, with demonstrated strong analytical and troubleshooting skills.
• Proficiency in Windows and MacOS operating systems is essential.
• Strong knowledge and experience with Office 365 administration and troubleshooting.
• Familiarity with remote support tools like TeamViewer and Splashtop.
• Excellent verbal and written communication skills in English.
• Ability to work effectively in a team and collaborate across multiple offices.

Your benefits

We’re a community here that cares as much about your life outside work as how you feel when you’re with us. Because your job shouldn’t take over your life, it should enrich it. Here are some of the benefits we offer:

• Premium medical and dental care
• Life insurance
• Flex Benefits - Worksmile Cafeteria System (Multisport, vouchers, tickets etc.)
• Employee Referral Program
• Hackathons, Knowledge Sharing Hours, In-house projects
• Tech and sport communities
• Events and integration parties
• Charity initiatives, 2 extra volunteer days
• English/German classes
• Game room and chillout zone

Our commitment

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.