Senior Product Specialist

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Senior Product Specialist 

For Digital Hub Warsaw, we are looking for:

Senior Product Specialist

The Product Specialist - Service & Workflows plays a pivotal role in enhancing the efficiency and effectiveness of our Service Now implementations. By leveraging deep product knowledge and industry insights, this position will drive user engagement and satisfaction by designing solutions that utilize the latest features, ensuring that our solutions meet the evolving needs of our global clientele. The specialist will collaborate closely with cross-functional teams to deliver innovative workflows that streamline operations and improve service delivery, ultimately contributing to the organization's strategic goals.

A Product Designer is involved in every aspect of the product development process, from brainstorming the next product innovation to tweaking pixels right before launch. You will be expected to utilize the full range of product design, interaction design, and visual design skills, and you will own the experience for a wide area of the product. Your product will be the new Service & Workflow solution for Enabling Functions (e.g., Finance, Procurement) which you will build out with your stakeholders and based on your expertise and market best practices.

Key Tasks & Responsibilities:

• Lead design sessions with stakeholders to establish standards, enhance ServiceNow (SNOW) utilization, and reduce workload for architects, while ensuring value realization and return on investment through a clear product vision and prioritized backlog.
• Create solutions that address complex challenges using a human-centered design methodology, improving service management and workflow usability through user research methods.
• Collaborate with Software Engineers, Architects, Product Managers, and Designers to refine UI and workflows, and rapidly express concepts via wireframing and prototyping.
• Organize design critiques to solicit feedback, and support digital product teams in defining goals, signals, and metrics for continuous improvement.
• Act as a liaison between technical teams and business stakeholders, guiding stakeholders in creating solution designs that align with business objectives.
• Embody a training role in "Train-the-trainer" initiatives for Citizen Development training on ServiceNow App Engine usage, while promoting high standards for digital product experiences and demonstrating awareness of accessibility and industry design standards.
• Serve as an ambassador for Product Design within the organization and the broader design community, participating in product launch activities to drive adoption.

Qualifications & Competencies (education, skills, experience):

• Bachelor’s and/or Master’s degree in Computer Science, Software Engineering or related technical discipline.
• Proven experience as Product Designer with the ServiceNow platform, specifically AppEngine, and related modules
• Experience with IT solution space for Service Management (e.g., ICT integration) and Process Automation
• Fluency in best practices for architecture and design of IT products.
• Strong knowledge of usability principles and techniques.
• Familiarity with Ideation and Story Boarding techniques for UX (User eXperience) design methodologies
• Communication, presentation, and storytelling skills. 
• Hands-on project experience working in a collaborative multi-disciplinary team and working directly with developers for implementation of designs in a larger implementation context
• Experience in a highly Agile/scrum environments.
• Knowledge about Software Development Lifecycle.
• Good Verbal and written communication skills. 
• Fluent in English, both written and spoken.
• Strong conceptual, quantitative, problem solving and decision-making skills.
• Ability to work successfully with people from a variety of different cultures and backgrounds.

What do We offer:

• A flexible, hybrid work model
• Great workplace in a new modern office in Warsaw
• Career development, 360° Feedback & Mentoring programme
• Wide access to professional development tools, trainings, & conferences
• Company Bonus & Reward Structure
• VIP Medical Care Package (including Dental & Mental health)
• Holiday allowance (“Wczasy pod gruszą”)
• Life & Travel Insurance
• Pension plan
• Co-financed sport card - FitProfit
• Meals Subsidy in Office
• Additional days off
• Budget for Home Office Setup & Maintenance
• Access to Company Game Room equipped with table tennis, soccer table, Sony PlayStation 5 and Xbox Series X consoles setup with premium game passes, and massage chairs
• Tailored-made support in relocation to Warsaw when needed
• Please send your CV in English

You feel you do not meet all criteria we are looking for? That doesn’t mean you aren’t the right fit for the role. Apply with confidence, we value potential over perfection.

WORK LOCATION: WARSAW AL.JEROZOLIMSKIE 158