L1 / Application Support Analyst

As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for: L1 / Application Support Analyst

Responsibilities:

• Deliver Level 1 production support for the assigned portfolio of applications
• Manage and process production incident (INC) tickets related to supported applications, ensuring timely resolution
• Maintain and monitor the production INC queue, prioritizing efficient ticket handling and resolution
• Provide technical and business support for users and application managers of the bank's applications
• Coordinate application production releases, testing, and deployment activities
• Oversee Continuity of Business (COB) testing and production applications and infrastructure maintenance
• Conduct post-release checkouts after application releases or infrastructure updates
• Develop and maintain technical support documentation to ensure clarity and efficiency
• Analyze applications to identify potential risks, vulnerabilities, and security issues
• Support other duties and tasks as assigned in a concise and logical manner

Requirements:

• Approximately 2 years in application production support or software development
• Familiarity with technology platforms and infrastructure, including Windows/Linux, WebLogic, WebSphere, SQL, Oracle, MQ, and NDM
• Understanding of development processes and methodologies
• Basic knowledge of security principles and practices
• Experience as a project team member in Waterfall or Agile methodologies
• Ability to effectively plan, organize, and prioritize workloads
• Very good command of English (oral and written)

Nice to have:

• Basic understanding of financial markets and products 

Offer:

• Private medical care
• Co-financing for the sports card
• Constant support of dedicated consultant
• Employee referral program