Business Analyst

Dear Consultant,

We’re looking for an experienced Business Analyst with 5+ years of expertise to join our multinational clients dynamic team on a B2B remote basis via Just Join IT or FreelancerMap. This role involves working with a leading organization in the technology and electronics industry on cutting-edge CCaaS (Contact Center as a Service) solutions.

Key Responsibilities:

• Requirement Analysis: Gather and analyze business requirements, translating them into technical specifications to align with organizational goals.
• Process Mapping: Map existing contact center processes, including workflows for inbound/outbound calls, chat, email, and other communication channels.
• Documentation: Develop and maintain process flow diagrams, use cases, and other documentation to support process improvement initiatives.
• Optimization: Identify opportunities to optimize and streamline processes using the CCaaS platform, such as automating repetitive tasks or improving self-service capabilities.
• Stakeholder Liaison: Act as a bridge between business stakeholders and technical teams to ensure clear and comprehensive understanding of requirements.

Who You Are:

• A seasoned Business Analyst with a deep understanding of contact center processes.
• Skilled in process mapping, documentation, and identifying opportunities for process optimization.
• Strong communicator capable of acting as a liaison between technical teams and business stakeholders.
• Knowledgeable about CCaaS platforms and best practices in contact center transformation.

Why Join Us?

• Work on high-impact projects in a globally recognized technology and electronics industry.
• Collaborate with a diverse, international team.
• Enjoy the flexibility of remote work across Poland, UK, Hungary, Portugal, Germany, or Romania.
• Competitive B2B terms and opportunities for growth.

Are you ready to take on this exciting challenge and contribute to transformative projects? Let’s connect today!