Change Manager (ITIL)

Tasks:

• Engage directly with senior engineers and service delivery managers to deploy in their customer environments.
• Lead and coordinate change activities.
• Lead Technical and Post-Implementation Review Boards.
• Be accountable for all change activities including change coordination, documentation, impact analysis, risk mitigation, communications, and partner engagement.
• Initiate, influence, and maintain effective relationships with and between key internal and external partners to proactively lead needs, expectations, mitigate risks and sophisticated issues to support Change Requests.
• Document measures and metrics of technical changes throughout the change lifecycle.
• Identify Continuous Service Improvement opportunities.
• Represent Change Requests at Customer CAB meetings.
• Ensure all team members follow the process in the testing and deployment of patches, upgrades, and new hardware and software.
• Review the technical details of changes planned, providing first-line defense against improper change activities.
• Make recommendations around continual service improvements around change management activities. Drive changes to processes and procedures to speed deployment while protecting the customer environment.

Requirements:

• ITIL Foundations Certification
• Solid grasp of ITIL framework and Change Management function
• Exposure to tools like Service Now (must have)

Desired Skills:

• Experience with Excel and PowerPoint
• ITIL Intermediate Certification
• Experience delivering service reviews to senior leaders (nice to have)
• Proven track record in leading conflicts and mediating to resolution (nice to have)

Offer:

• 100% remote work
• MultiSport Plus
• Group insurance
• Medicover Premium
• e-learning platform