Compliance Lead, Cloud Support Trust

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

In this role, you will leverage your passion for technology and business depth to inspire our teams, with excellent organizational, communication skills to establish trust among among stakeholders and customers.

On the Cloud Support Trust team you will help the rapidly growing Cloud business solve global privacy, security, and user trust issues by working with product engineering, marketing, legal, and operations groups. As part of this team, you will collaborate on identifying pain points and gaps in existing policy frameworks and find innovative solutions to develop compliance processes and systems for our Support and Services divisions.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Manage security and compliance programs. Identify possible issues and viable solution paths, define project schedules and communicate them to project stakeholders.
• Identify, assess, and advise on IT and business-related compliance risks and control strength. Influence stakeholders to close gaps in control frameworks and take action when necessary to implement mitigations.
• Define, plan, and launch processes which support the organization to securely and safely help customers.
• Assist when Google Cloud Customers require audits or request more information about support compliance.
• Partner with product management and engineering to develop new support service plans and playbooks to meet regulated customer markets.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in the technology industry in a program management, sales operations, customer support, account management, business development, marketing, or consulting role.
• Experience with Google Cloud or other cloud solutions, or experience in a tech environment, or a professional services firm.
• Experience with global regulatory compliance frameworks, controls, and best practices such as GDPR.

Preferred qualifications:

• Experience working on technical compliance programs for EU regulations (e.g,.General Data Protection Legislation (GDPR), Digital Markets Act (DMA), and European Banking Authority regulations).
• Experience in process design, with the ability to deconstruct complex requirements into actionable workflow steps, information flows or system requirements.
• Ability to lead through ambiguity, prioritize strategic and operational initiatives and scale across organizations and distributed teams.
• Ability to execute in a customer focused environment and advocate for customers and partners across a multi-functional organization.
• Ability to influence and communicate multi-functionally with both internal stakeholders and external customers or partners.

Benefits: 

• Health and Wellbeing (Medical, dental, and vision insurance for employees and dependents)
• Financial wellbeing (Competitive compensation, regular bonus and equity refresh opportunities)
• Flexibility and time off (Paid time off, including vacation, bereavement, jury duty, sick leave, parental leave, disability, and holidays)
• Family support and care (Fertility and growing family support, parental leave and baby bonding leave)
• Community and personal development (Educational reimbursement)
• Googley extras (Inspiring spaces to work, recharge, and collaborate with fellow Googlers)