Senior System Administrator and Operations Engineer

About us

If you are looking for a remote job that offers the excitement of working for a start-up, a high level of autonomy, respect for your personal life, and a supportive environment, then HeroCoders might be the company for you.

At HeroCoders, we help people do their work by creating great apps for everyday tasks. As a Platinum Atlassian Partner, we make tools for software and business teams used by over 70,000 companies worldwide. We have a few hundred thousand active users and 40% annual growth. While we are proud of those accomplishments, much remains to be done.

We are a small team of 21 people working remotely from around the world. We are building new teams to ensure continuous growth and improvement in our products and in the service our customers receive.

Who we’re looking for:

You’re a Senior System Administrator and Operations Engineer with 5+ years of professional, full-time experience. Your recent experience includes designing, managing, securing, and monitoring infrastructure for a SaaS products, and cooperating closely with development teams and other stakeholders.

For this position Polish language (C1 level) is a must. You do not have to live in Poland, but you need to be able to communicate fluently in Polish. Timezone restrictions apply - you need to have 4 hours of overlap with Central Europe during business hours.

You’re a perfect match if you:

• Have proven experience as a System Administrator, DevOps Engineer, or similar role
• Have strong knowledge of cloud platforms like Heroku, AWS, and/or Google Cloud
• Have experience with security practices and compliance frameworks (e.g., SOC2, GDPR)
• Are proficient in scripting languages (e.g., Bash, sed/awk, Python, Ruby etc.), and command line tools
• Have experience with infrastructure provisioning using tools like Terraform
• Have experience with any SQL and NoSQL databases, and can write complex queries
• Are familiar with monitoring tools such as New Relic and Datadog
• Have excellent problem-solving skills and an ability to work independently with minimal supervision
• Have strong communication and collaboration skills in a remote work environment
• Have prior experience with Atlassian Ecosystem tools (Jira, Confluence, Bitbucket)
• Have excellent communication skills in Polish & English

Bonus points if you:

• Have experience optimizing application and database performance
• Feel strongly about security and aspire to be part of or lead our security-related projects
• Managed migrations between different cloud providers
• Have hands-on experience with threat analysis

You will be responsible for: 

• Managing, maintaining, and securing our infrastructure, including configuration and monitoring of external tools and services such as Jira, Confluence, Google Workspace and Cloud, Amazon Web Services, eMetabase, and more
• Ensuring the availability, performance, and security of our systems by maintaining backups, updating software, and monitoring alerts
• Implementing and enforcing security measures, including configuring systems for 2FA, managing firewalls, audits, and coordinating penetration testing
• Setting up and driving company security, and privacy standards and policies in collaboration with other stakeholders (Privacy Manager etc.)
• Collaborating with development teams to plan for scalability and growth, making informed decisions on tools, infrastructure, and cost optimization
• Developing and maintaining internal tools, scripts, and integrations to streamline operations and improve efficiency
• Supporting onboarding and offboarding processes, including user access management, SAML rollout, and enforcing role-based access control
• Participating in incident response, investigating and resolving system issues promptly, and implementing post-mortems for continuous improvement
• Building simple internal tools/reports in Metabase (SQL) to help with data analysis for Product Managers and marketing
• Working closely with cross-functional teams, including Development, Support, and Product, to ensure seamless integration and collaboration

Benefits

• Long-term B2B contract: 25k-35k PLN net + VAT/month or 75k-105k USD annually
• 33 days of paid, annual leave
• Fully remote position
• Annual profit-sharing program
• One-week-long hackathon event each quarter
• 20% time on side projects and activities
• Control over your professional development, you’ll have the freedom to choose your path
• Be part of a small company and participate in business decisions

How You’ll Work at HeroCoders

Be a part of the solution

You don’t have to limit yourself to only discuss the products you are working on. We also want you to HeroCoders grow to new heights. As we like to say: “It takes a village to raise a startup”.

Team over ego

You will be working with highly motivated and opinionated individuals. Speak your mind, be bold, challenge others and be willing to be challenged by others. Then use the best arguments, real data, and your experience to shape the best decisions together.

Live where you want

We didn’t need a pandemic to teach us what remote work is. We’ve been a remote company since day one. You’re welcome to live anywhere as long as there’s some time overlap with Central Europe.

No crazy hours

There may be rare occasions when things get crazy and extra hours are needed, but you can take time off to compensate. But overall, we prefer to work smarter than harder as we’re in this for the long haul and don’t want anyone to burn out.

Retreat

It’s great to work anywhere, but we also believe it’s great to meet and have some fun together. We try to organize at least one annual retreat to spend quality time together, eat great food, have a drink, and talk about life.

How to apply

To apply, please use this page to submit the following documents (PDFs or links to videos):

1. You don’t need to send us cover letter, yet we would like you to provide answer to the following question (a paragraph or a 2 minutes video is sufficient): Why you chose career path in system administration?
2. Your resumé and a LinkedIn profile.