IT Helpdesk Coordinator

Join Our Team and Be the Tech Hero Behind Seamless IT Support!

Warsaw-based opportunity (onsite)

As an IT Helpdesk Coordinator, you will be working for our client, a leading provider of digital and broadcasting services, ensuring seamless IT support for end users. You will oversee a team responsible for resolving incidents and service requests related to workstations, software, and network connectivity. This is an exciting opportunity to work in a dynamic, multilingual environment, supporting specialized IT systems and contributing to continuous service improvements.

Your main responsibilities:

• Coordinate and oversee IT Helpdesk support services
• Manage and resolve IT incidents and service requests efficiently
• Ensure compliance with SLAs and IT service management best practices
• Administer user access rights and Active Directory group policies
• Plan and implement hardware and software updates
• Provide remote and on-site technical support
• Maintain an up-to-date inventory of IT equipment and licenses
• Collaborate with cybersecurity teams to enhance IT security measures
• Develop and maintain knowledge base documentation
• Work closely with second and third-line support teams

You're ideal for this role if you have:

• 3+ years of experience in IT Helpdesk coordination or IT support management
• Strong knowledge of Windows operating systems and IT infrastructure
• Experience managing IT inventories and asset tracking
• Ability to work collaboratively in a team-oriented environment
• Strong organizational and multitasking abilities
• Familiarity with Active Directory and user access management
• Understanding of ITIL service management framework
• Ability to troubleshoot LAN and WiFi network issues
• Excellent problem-solving and communication skills
• Fluency in Polish and English (written and spoken)