Lead Application Support

This role is pivotal in providing comprehensive support for our critical Java-based applications, ensuring smooth operations across all levels of support. The ideal candidate will have a strong background in Java, J2EE, database management (Oracle, MSSQL), and extensive experience in L1, L2, and L3 application support.

Key Responsibilities:

• Lead and manage the support team for Java-based applications, ensuring high availability and performance.
• Provide L1, L2, and L3 support for production environments, troubleshooting and resolving complex technical issues.
• Monitor and analyze system logs and performance metrics to proactively identify and resolve potential issues.
• Collaborate with developers and system administrators to implement and maintain patches, upgrades, and enhancements.
• Coordinate and participate in root cause analysis and post-incident reviews to prevent recurrence of issues.
• Work closely with stakeholders to understand business requirements and translate them into technical solutions.
• Ensure timely resolution of support tickets, maintaining SLAs and meeting customer satisfaction goals.
• Provide guidance, mentorship, and training to junior team members.
• Manage database support activities for both Oracle and MSSQL environments, including performance tuning, query optimization, and troubleshooting.
• Conduct application health checks and ensure system backups and disaster recovery processes are in place.
• Collaborate with other teams, including development, testing, and infrastructure, to resolve cross-functional issues.

Required Skills and Qualifications:

• Strong expertise in Java and J2EE technologies.
• Proficiency in database management and troubleshooting for Oracle and MSSQL databases.
• Extensive experience in L1, L2, and L3 support for Java applications in a production environment.
• Strong problem-solving skills, with the ability to troubleshoot complex technical issues.
• Excellent knowledge of monitoring tools and performance tuning techniques.
• Familiarity with incident management and ticketing systems.
• Ability to prioritize and manage multiple tasks efficiently.
• Strong communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Experience in leading a team and mentoring junior staff members.
• Ability to work independently and as part of a team in a fast-paced environment.