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  • ServiceNow Administrator with French
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    ServiceNow Administrator with French

    Katowice
    Type of work
    Full-time
    Experience
    Mid
    Employment Type
    Permanent
    Operating mode
    Hybrid
    Sopra Steria

    Sopra Steria

    Sopra Steria is one of the largest players in the tech industry in Europe, known for its consulting, digital services and software development. We operate in nearly 30 countries in the world, hiring around 55,000 employees. Polish branch, as the Global Delivery Center, operates in Katowice since 2007 and has been growing ever since. In 2025 we've opened our second office in Gdańsk. Currently, our team consists of almost 1,000 specialists who share their expertise working in one of our two departments: Digital Platform Services or Application Services.

    Company profile

    Tech stack

      French

      B2

      ITSM

      advanced

      ServiceNow

      advanced

      ITIL

      regular

      French

      regular

    Job description

    Online interview

    We are currently looking for a ServiceNow Administrator to join the Sopra Steria Polska team and contribute to a project for a leading French broadcasting company.

    As a member of an international team, you will be working closely with our foreign client in the telecommunications industry on the development and improvement of the ServiceNow platform.


    Your responsibilities

    ·       Participation in implementation projects

    ·       Designing new solutions based on customer requirements

    ·       Providing comprehensive solutions during the implementation of ServiceNow products

    ·       Implementation of business-defined functions on the ServiceNow platform

    ·       Evolution of the platform and recommendations for improving the functionality of customer solutions

    ·       Address any new or unresolved incidents that may affect system performance.

    ·       Identify and resolve recurring issues by investigating underlying issues.

    ·       Perform critical incident investigations and determine the root cause to prevent recurrence.

    ·       Test patches and updates in a non-production environment before applying them to production.

    ·       Ensure there are no issues after applying the update.

    ·       Ensure all ServiceNow APIs are functioning properly and monitor for failures.

    ·       Review and update catalog items to ensure they are aligned with business changes.

    ·       Verify fulfillment tasks related to catalog items are functioning properly.

    ·       Ensure documentation of configurations, integrations, and processes is up to date.

    ·       Review custom scripts (such as business rules, script includes) for effectiveness and best practices.

    ·       Optimize or refactor code that may cause performance issues


    Tech stack on the project:

    ·       ServiceNow

    Requirements:

    ·       French – B2/C1

    ·       Previous experience in ServiceNow Administration

    ·       Good knowledge of Javascript

    ·       Experience in the process of upgrading software (ServiceNow)

    ·       Experience in implementing ServiceNow products such as ITSM, DISCOVERY, CMDB

    ·       Knowledge of ITIL / experience of working with ITIL processes is nice to have

    ·       ServiceNow Certified System Administrator Certificate is nice to have

    ·       English is nice to have


    Working hours:

    ·       Between 8 AM and 8 PM (8 hour shift)

    ·       Hybrid work

    

    What we offer:

    ·       BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, language courses, referral bonus, copyrights, life insurance

    ·       DEVELOPMENT OPPORTUNITIES (UoP and B2B): conferences, Tech Lunches

    

    If you find this offer interesting and you would like to learn more about the project, send us your up-dated CV in English containing the clause:

    „I agree to the processing by Sopra Steria Polska Sp. z o.o. my personal data contained in my CV for the recruitment process and further recruitment processes.”


    Undisclosed Salary

    Permanent

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